Customer Service Medical Billing

LA TANYA D. PHILLIPS

***** ****** ****** #***

Hawthorne, CA 90250

Home: ***/***-**** ~ Cell:310/844-3057

*****************@*****.***

Objective: To find a career in the Medical and Dental Billing and Coding Industry that can utilize my skills as well as enhance my knowledge and skills in the work force.

Qualifications

• Diligent worker, organized and attentive to detail, resourceful, patient, good listener, open minded and learns quickly.

• Outgoing personality, excellent people skills, and good sense of humor, articulate with effective verbal and written communication skills.

• Experienced at sales, customer service and cashiering.

• Front office management skills includes reception, customer relations, handling multi-lined phones, scheduling appointments, word processing, computerized data entry, light typing, filing, faxing, copying, mailing and general administrative tasks.

• Front and Back office, receptionist, chair-side assisting, appointment scheduling, sterilization, insurance verification, billing and collections, charting, dental impressions, room set- up

• CPT-4, ICD-9, HCPCS Coding, Medicare & Medi-Cal, Private-Group-Dual, Worker’s Compensation & State Disability, TRICARE- Champva, Hospital Billing, Dental Billing, Completion of CMS 1500 and UB-04 forms, Billing and Collections, Payor Requirements & Regulations, Claim Gear, Medi-soft Advanced Medical Software Systems, NexTech Medical Software, Micro-soft Word/ Excel

Experience

January 2012- February 2012 Precision Medical Billing Los Angeles, CA

Medical Billing Externship

• Correspondence with Medical Offices and Insurance Companies

• Organize and process claims, code medical bills and appeals and denials charges and payments

December 2011- January 2012 Intelli-Heart Los Angeles, CA

Medical Billing Externship

• Correspondence with Medical Offices and Insurance Companies

• Organize, process and code medical bills, charges, payments, denails and appeals

October 2011- Present Macy’s Torrance, CA

Support Team

• Arrange and display signs in store for upcoming sales and special sale events

May 2007- January 2012 Achievable Goals, Inc Inglewood, CA

Program Director

• Supervise employees, quality assurance for consumers and staff, train and develop new staff, coordinate staff trainings, read and approve all paperwork in coordination with SL and ILS instructors.

• Implement policies and procedures according to the Regional Center standards

• Review and oversee all goals and objectives of the Supported Living services plan

November 2006- December 2010 Target Torrance, CA

Team Leader

• Supervise team members (day and recovery), train and develop new team members, problem solve for team members and guests

• Customer Service, supervise front lanes

• Set up and remove sales plans for sale merchandise and weekly ad merchandise for departments, price change

• Human Resources: attendance, pay roll, new hire orientations

May 2001- November 2006 Personal Empowerment, Inc. Torrance, CA

Administrative Assistant

• Basic office skills, light typing, attendance for staff, pay roll, ordering supplies

• Set up for staff meetings

January 1999- May 2001 Lawndale Dental Center Lawndale, CA

Front/ Back Office Dental Assistant

• Front and Back office, receptionist, appointment scheduling, chart filing, insurance billing and verification

• Chair-side assisting, x-rays, dental impressions, room set-up, sterilization of instruments

Education

Everest College West Los Angeles, CA 2012

Medical Billing and Coding

Los Angeles Southwest College Los Angeles, CA 2003

Associate Degree Interdisciplinary Studies

Bryman College Los Angeles, CA 1998

Dental Assisting Program

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