Customer Service Office
Resume:
Catherine Darr
Arlington, VA 22205
*********.****@*****.***
Education: Catholic University of America, May 2011
Major: B.A. Politics with a minor in Islamic World Studies
Courses: Introduction to Islam, Islam and the Modern World, Philosophy of the Modern Mind, Islam Political Theory, Religion and Terrorism, Rise of Islam
EXPERIENCE
Proposal Support Intern: Kearney& Company (May 2011 to present)
•Interpret and apply solicitation requirements governing document production and delivery.
•Assist in maintaining, and operating Privia web-based collaborative tool (creating workspaces; uploading solicitation documents and amendments upon receipt; uploading proposal and contract documentation; moving workspaces).
•Bind and prepare PowerPoint presentations for proposal training and for presenting proposals.
•Bind, produce, and package proposals through coordination of delivery via local courier or shipment.
•File contracts and proposals.
•Make covers, spines, tabs, etc. for proposals and other customer documentation.
•Bulk typing (convert PDF RFP sections and handwritten material to Word).
•Assist in maintaining well-organized and up-to-date qualifications statements, project descriptions and resumes.
•Print and distribute solicitations and related materials to proposal team members.
•Perform general office duties: maintain photocopies, faxes, and prepares mailings.
•Coordinate maintenance of common office equipment and maintain supply inventories.
•Perform other related administrative and coordination assignments as required.
Student Assistant: United States Secret Service- Washington Field Office (August 2010 to May 2011)
•Managed interns and their assignments that they get from supervisors.
•Maintained firearms and physical fitness database.
•Conducted name checks for government officials and foreign dignitaries.
•Recommended and created policy and procedures for all office processes.
•Received visitors for the office and direct them to their proper location.
•Processed mail that comes into the office.
•Prepared letters, documents, and requests for management approval and signature.
•Audited time and attendance records for accuracy.
•Determined if money is counterfeit or genuine.
•Entered in counterfeit money into a database for tracking counterfeit used in this country.
•Organized the counterfeit money that has been entered in a monthly report for tracking each office and its exposure.
•Mailed back 1604’s so that banks can appropriately determine their exposure to counterfeit.
Student Assistant: United States Secret Service Protective Intelligence and Assessment Division (August 2007- August 2010)
•Updated training manuals for presidential campaign detail instructions for agents.
•Entered detailed information into PRISM that allows the tracking of foreign and domestic trips for government officials and dignitaries in the United States.
•Compiled data into a spreadsheet to keep track of candidate incidents.
•Opened and closed trip cases.
•Prepared informational manuals about the Administrative and Training Branch.
•Entered photos into a database for cases Secret Service wide.
•Researched religious fundamentalism for inter-agency briefings.
•Performed various administrative and office tasks such as filing and distributing mail.
Internship: United States Secret Service---Baltimore Field Office (September 2006- May 2007)
•Determined difference between various types of counterfeit money.
•Entered counterfeit money into Counterfeit Contraband System for appropriate tracking.
•Entered agent job applicants into applicant tracker computer program for eventual review.
•Closed background investigations for agent job applicants.
•Performed various administrative jobs such as filing, answering phones, and distributing mail.
•Mailed back 1604s to banks so they can appropriately determine their financial exposure to counterfeit money.
•Observed and participated in training exercises at Secret Service training center.
Other Work Experience:
Cafe at Barnes and Noble- (April 2006-December 2008)
Responsibilities: worked cash register, trained new employees, made espresso drinks, baked pastries, helped customers find books, and offered book recommendations to customers.
Extracurricular Activities
Catholic University College Democrats
International Affairs Association
Skills and Abilities:
Microsoft Office Suite: Word, PowerPoint and Excel
Privia
Microsoft Illustrator
Advanced customer service skills
Data entry
Copier, fax and other basic office equipment
Research and information synthesis
Excellent web searching skills
References:
John Liddi Lead Counsel with the FBI Baltimore Field Office 240-***-****
Matthew Green Associate Professor of Politics at 202-***-****
Catholic University of America
Phyllis Johnson Administrative Officer at the United States 202-***-****
Secret Service
Monique Lee Investigative Support Assistant at the United 301-***-****
States Secret Service
Melissa Amen Proposal Editor at Kearney & Company 410-***-****
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