Administrative Assistant Customer Service
Resume:
GINA KALALUHI
Chula Vista CA *1913
********@*****.***
SUMMARY
An experienced professional within the field of Product Delivery, Product Customization, and Product Coordination. Major strengths include: Providing customer service and customer support to external BREW clients, knowledgeable and experienced in the requirements needed to successfully flash all Nokia handsets, and experienced in review of document type labels. Knowledgeable in reviewing customized content packs for various clients, including customized software.
PROFESSIONAL EXPERIENCE
NOKIA MOBILE PHONES December 2008 to January 2012
Product Customization Specialist
• Regularly interacted with various departments throughout the company, including Sales and Operations, Program Management, Quality, and Manufacturing, to ensure that content of Engineer Change Notes (ECNs) are accurate and free from defects
• Integral member of numerous product teams; responsible for ensuring software was acceptable for all parties involved and all requirements were understood and met; communicated impact of decisions and drove for adherence to all schedules
• Created Type Label drawings and documents for manufacturing team in Beijing; communicated all requirements to cross-functional teams both international and domestic; ensured all customer requirements were met on Type Label documents and drawings
• Supported Technical Account Managers (TAMs) & Marketing personnel with customization requests submitted through Team Track;
• Responsible for the management of the Product Delivery Management tool used to create, track & approve ECNs
• Charged with ensuring all Engineer Change Notes were created & approved in a timely manner
• Prioritized requests and planned for any urgent approvals
NOKIA MOBILE PHONES October 2006 to December 2008
Product Marketing Assistant
• Provided support for Director of Product Marketing and five directors
• Responsible for arranging all group travel through our internal travel group. Collect information and material for working and travel Visa’s for managers.
• Attended monthly Roadmap Meetings, collected action items, presentations, and meeting minutes Attend monthly Design Review, collected presentations and meeting minutes
• Completed research for large events to include hotel locations, prices, and logistics
• Provided assistance for BREW clients by providing information regarding our handsets.
• Fully knowledgeable on the process of flashing all CDMA handsets
• Created Product Loan Agreements and Nondisclosure Agreements for third party vendors
• Worked with the Global Communication team to ensure that all scheduled announced handsets were flashed with latest software and shipped to the appropriate people before announcement date
NOKIA MOBILE PHONES January 2006 to October 2006
Project Assistant
• Coordinated all meeting calendars for internal and external personnel
• Responsible for arranging all group travel through our internal travel group. Collect information and material for working and travel Visa’s for managers
• Completed research for large events to include hotel locations, prices, and logistics of the event
• Audited all open cases regarding critical issues, follow up actions and attend meetings in reference to cases to establish closure
• Created agendas for two separate meetings for all Error Cases, Change Request, and Action Items on all mobile phones in production
• Assisted in monitoring the process of ECN by auditing all open ECNs on a weekly basis
SONY ELECTRONICS INC. August 2005 to January 2006
Event Coordinator
• Arranged hotel, travel, and meeting rooms for more than 200 Sony employees for the following trade shows:
o SEMA (Specialty Equipment Manufacturer’s Association)
o CEDIA (Custom Electronic Design and Installation Association)
o NAR (National Association of Realtors)
o Government Expo
o Robot and Vision Show
• Coordinated venues in various cities around the United States; Included preparing airline itineraries, dinner reservations for large parties, and securing entertainment
• Created and tracked invoices on a daily basis using Oracle database
• Responsible for reconciling company-wide expense reports through Oracle database
FOREIGN LANGUAGE SERVICES (FLS) INTERNATIONAL June 2004 – August 2005
Manager, Activities Coordinator
• Scheduled activity guides and drivers for multiple special events; Consisted of both daily and weekly updates
• Created itineraries for more than 400 students, to include weekly activities, tours, and programs
• Arranged both airport drop-off and pick-up for more than 250 students; Ensured that individuals were greeted by FLS representative during airport pick-up
• Integral member of the FLS new-hire training team; Responsible for new-hire acclimation and training
AGOURON PFIZER LA JOLLA January 2000 – January 2004
Executive Administrative Assistant
• Supported Regulatory Strategy and Registration group, consisting of 15 employees and 3 executives
• Maintained multiple expense accounts using XMS software
• Coordinated all meeting calendars for executive personnel
• Responsible for arranging all Regulatory Strategy and Registration group travel through Carlson Wagonlit Travel
VILLAS OF RENAISSANCE February 1999 – January 2000
Senior Administrative Assistant
• Represented the Villas of Renaissance and responsible for resolving residents’ complaints and concerns
• Maintained residential property files; Conducted audits of residential utilities to ensure accurate billing
• Responsible for maintaining company petty cash; Developed log to increase accuracy of petty cash inventory
SPECIALIZED TRAINING AND EXPERIENCE
• Ability to flash all Nokia specific handsets
• Microsoft Excel
• Microsoft Word
• Type 50 wpm
• Microsoft Outlook
• Microsoft Power Point
• Microsoft Outlook
• Microsoft Visio
• Adobe Acrobat
• XMS Expense Reporting Software
• Lotus Notes
EDUCATION
M.B.A with emphasis of Project Management
Ashford University, Clinton, IA
B.A. Business Administration
Ashford University, Clinton, IA
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