Retail management, office administration

Linda C. Hopwood

Objective To obtain a challenging position within a busy company where I can utilize my management, organizational, and customer service skills with long term potential for advancement and growth.

Experience 2007-2008 Directech Holding, Inc. Maysville, KY

• Purchasing Office

• Wireless Technologies coordinator/Advertising

• Basic office requirements using Microsoft Excel and Access

• Wireless Technologies Coordinator-Advertising Agent

• Manage all cell phone, wireless aircard, and Blackberry usage for company, including TeleNav Tracking

• Set up business lines and individual accounts with all major wireless companies

• Develop wireless directory for company

• Act as account agent for all users throughout our national locations

• Advertising purchasing agent for advertising for all companies under corporate umbrella

• Create and follow through on advertising purchase orders in Aaxapta

2006-2007 CashAdvantEdge

• Financial Services Manager

• Manage store per company guidelines

• Responsible for staff scheduling delegation of duties

• All office procedures, working with Microsoft Works

• Procurement of sales to meet company goals

• Cash balancing and maintaining bank deposits and withdrawals

• Handle all customer service concerns

2002-2006 CellularOne Maysville, KY

• Manager

• Maintaining legal contracts pertaining to sales

• Upkeep of filing system of daily, weekly, and monthly business functions using Microsoft Office, Atlys, and RMS

• Completing daily, weekly, and month ending reports of company business activity

• Keeping direct supervisors up to date on company accomplishments

• Hiring and maintaining 100% staff for store operation

• Training new employees on business related technology

• Scheduling staff to ensure 100% coverage

• Approving staff payroll

 Supervised staff to ensure company directives were met

• Customer service responsibilities to insure customer satisfaction including troubleshooting product related problems

• Merchandising store products from ordering and sell through to receiving

• Sales through customer care and product knowledge, including maintaining inventory levels pertinent to store operations

• Opening and closing responsibilities of company operations, including cash balancing for the day

1990 – 2001 Wal-Mart Inc. Maysville, KY

• UPC Office Associate:

• Organized, maintained, and catalogued documents and files which included company markdowns, markups, and sales information

• Generated and compiled marketing reports for forecasting and budgeting

• Overseer of department managers buying for counter stock and special events

• Provided accounting support

• Processed vendors Purchase Order requests

• Ordered store supplies from vendors

• Screened new employees applications

• Organized and trained employees on IBM computer systems; handheld and desk top

• Customer Service Manager providing service to customers as they entered and exited

• Inventory Control Supervisor

• Supervised a crew of 6 in tracking the flow of merchandise from receiving through placement on counters and feature sales areas as sell through occurred

• Organized the warehouse area to accommodate the different types of merchandise that arrived on nightly trucks; including basic, special features, and monthly advertised items as well as various departments

• Maintained information in the computer files to make it available to management at all times

• Accepted inventory using handheld tracking device; insuring the level of inventory was accurately reflected in the Inventory on hand reports

Education • Maysville Community College, Maysville, KY

• Associate in Applied Science: Business Management: May, 1993

• Associate in Applied Science: Marketing: May, 1994

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