Customer Service Administrative Assistant
Resume:
PHYLLIS HINES
Seat Pleasant, Maryland *****
*******@*******.***
Summary of Qualifications:
Professional Clerical/Administrative Assistant with exceptional customer service skills and provide administrative support by conducting research, handling information request, scheduling meetings, and operating automated office equipment. Perform clerical functions such as, compiling data, preparing and completing reports, projects, and correspondence using Microsoft Word.
Work History:
03/89 to 10/09
Clerk/Accounts Receivable, United States Postal Service, Hyattsville, Maryland
• Processed various mail types for corrections, accuracy, changes, and distribution.
• Proofread data, copy, sort and file records of office activities, business transactions, and other activities.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Reconciled accounting transactions involving, money collection and record keeping.
• Communicated with customers, employees, and other individuals to answer questions, or explain information, take orders, and address complaints.
03/88 to 03/89
Business Manager, Washington Afro-American Newspaper, Washington, District of Columbia
• Review financial statements, sales and activity reports, and the other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Determine staffing requirements, train employees, or oversee those personnel processes.
• Reconciled accounting transactions involving, money collection and record keeping.
• Prepared and processed daily and weekly financial reports.
• Communicated with customers, employees, and the publisher to answer questions, explain information, and address complaints.
Education:
High School: H.D. Woodson Senior High School Diploma
College: University of the District of Columbia English Major
Strayer University Business Major
Skills:
Microsoft Word, Power Point, Excel, Typing, Adding Machine
Other: Appointed Editor of Quarterly Newsletter for the American Postal Workers Union
Judge: Presidential Election
Awards & Certificates: Employee Sick Leave Club Award, Certificates of Appreciation
Contact this candidate