Administrative Assistant Customer Service

Elizabeth J. (Eller) Franklin

*** ******** ***. *

Phone: 231-***-****

E-mail: ******@***.***

Objectives

To become employed in a position where I can put my knowledge and education to use in a positive and uplifting way. I am looking to become part of an organization where I can continue to grow and develop a vast knowledge in the human services field in an environment with integrity.

Education

Associate of Arts in Human Service Management – University of Phoenix (July 2012)

Bachelor in Human Service Management – University of Phoenix (ongoing)

Muskegon Community College – CDA Classes – 1998-2000

Fruitport High School – High School Diploma - 1999

Experience

Business/Residential Accounts (November 2006 –Current)

Muskegon Chronicle (981 3rd St. Muskegon, Mi. 49441)

Deliver to Residential Customers/Businesses (Collection and payment on business accounts, data entry, receive and return calls, customer service, and other clerical duties)

Daycare Helper/Administrative Assistant (June 2005-October 2005)

(3256 Medema Muskegon, Mi. 49444)

Take care of all children within the Daycare as well as completing all paperwork for the state; licensing requirements and food program, paperwork for the intake of new children, daily learning activities, cleaning, preparation of food, and collection of daycare fees.

Infant/Toddler Care/Office Assistant (September 2004-June 2005)

Muskegon Public Schools (571 Apple Ave. Muskegon, Mi. 49442)

Take care of Infants and Toddlers and help to teach Teen Moms parenting and life skills. Clerical work

Lead Teacher in Toddler Room/Administrative Assistant (July 1999-September 2004)

Muskegon YMCA (900 W. Western Ave. Muskegon, Mi. 49441)

Teach preschool activities to toddlers/ Complete all paperwork to be done for licensing, enrolling children, maintaining all records for each child and state food program (joined together with Muskegon Schools)

Skills

Data Entry - Experienced in Microsoft Windows, Office, Excel, Power Point

Receptionist and other clerical duties

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