Master Engineer
Resume:
Michael A. Skrine
Brooklyn, New York 11237
Phone : 347-***-****
email : *********@*****.***
SUMMARY OF QUALIFICATIONS
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
EDUCATION & TRAINING
College of Staten Island
Courses : Computer Science
Albert Merrill: Data Technology
George W. Wingate High School
PROFESSIONAL EXPERIENCE
Help Desk Technician
Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory list
02/2010 to Present – Freelance USA
Position: President
repair servers, computers, printers and MFP copiers
02/2008 to 02/2010 – Benicor USA Inc. Computer Repair – Brooklyn, NY
Position: Vice President & General Manager (hands-on)
Request for Proposal (RFP), and Request for Quotation (RFQ) management.
Overseen and help the installation of computer hardware on flat screen TV in the Helmsley Hotels
Overseen the training of proper usage of equipment installed
Supervised Tier 1, Tier 2 and Tier 3 Technical Agents on how to handle unruly and disturbed customers
Managed Technical Agents with customer training of new equipment installed
Assisted with Quality control and Quality Assurance of new equipment installed to new customers
Improved Business Process Management and overall workflow of the organization to streamline the departments that led to an increase in productivity and customer/client interaction
Responsible for the decrease in losses and rise in profits of the organization by effective cost control, department budget management, and resource management
Trained and Mentored all new hire of Technical Agents
Managed “6” direct reports; and an overall staff of 120 Technical Agents
09/2006 to 01/2008 – Hewlett Packard Invent – New York, NY
Position: Printer Technician / Instructor
09/2004 to 01/2006 – Qualserv – New York, NY
Position: Computer Technician
06/1995 to 01/2004 – UBEC Business Machines-Brooklyn, NY
Position: VP & General Manager (hands-on)
Hands-on with:
Computers
Hewlett Packard – Blade and Python Severs, Desktops, Workstations, Laptops, Printers, installations of HP Computers and imaging Software that end users want on there systems, also have tech support number when needed
Dell – Severs, Desktops, Workstations, Laptops, Printers Installations of Dell Computers and imaging Software that end users want on there systems, also have tech support number when needed
Troubleshoot: routers,switches and all data communication equipment for both Dell and Hewlett Parkard
Printers, Copiers
Hewlett Packard
CANON
Sharp
Minolta
Xerox
Toshiba
Kodak
Lexmark
Ricoh
Also have tech support numbers when needed for all copiers companies
Military Professional Experience:
United States Air force – USAF 1976 to 1984 (Honorable Discharge) – Rank E-7
Position: Crew Chief – Aircraft Maintenance
Led in maintenance and repair of C141
Overseen refueling operation
Supervised quality control checks
Managed all upgrades and installation of new parts
Assisted with engine checks
Contributed to the growth of team professionalism
Streamlined maintenance process and procedures
Responsible for personal growth in their abilities
Trained and Mentored new airmen to the team
Overseen Logistics of parts to be installed to ship
Academic Education
College of Staten Island
Degree: AAS
Major: Computer Science
Minor: Business Administration
Technical Certification Training
Civilian Information Technology (IT) Certifications and Training
A+
C++
Network+
Instructor
MCSE(OJT)
MCSA(OJT)
IBM(OJT)
Clearance(s) held:
Top Secret – TS (not active)
Secret (not active)
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