Michael A. Skrine

** ****** ***

Brooklyn, New York 11237

Phone : 347-***-****

email : onzj9t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

EDUCATION & TRAINING

College of Staten Island

Courses : Computer Science

Albert Merrill: Data Technology

George W. Wingate High School

PROFESSIONAL EXPERIENCE

Help Desk Technician

Provided computer help desk support via telephone communications with end-users.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory list

02/2010 to Present – Freelance USA

Position: President

repair servers, computers, printers and MFP copiers

02/2008 to 02/2010 – Benicor USA Inc. Computer Repair – Brooklyn, NY

Position: Vice President & General Manager (hands-on)

Request for Proposal (RFP), and Request for Quotation (RFQ) management.

Overseen and help the installation of computer hardware on flat screen TV in the Helmsley Hotels

Overseen the training of proper usage of equipment installed

Supervised Tier 1, Tier 2 and Tier 3 Technical Agents on how to handle unruly and disturbed customers

Managed Technical Agents with customer training of new equipment installed

Assisted with Quality control and Quality Assurance of new equipment installed to new customers

Improved Business Process Management and overall workflow of the organization to streamline the departments that led to an increase in productivity and customer/client interaction

Responsible for the decrease in losses and rise in profits of the organization by effective cost control, department budget management, and resource management

Trained and Mentored all new hire of Technical Agents

Managed “6” direct reports; and an overall staff of 120 Technical Agents

09/2006 to 01/2008 – Hewlett Packard Invent – New York, NY

Position: Printer Technician / Instructor

09/2004 to 01/2006 – Qualserv – New York, NY

Position: Computer Technician

06/1995 to 01/2004 – UBEC Business Machines-Brooklyn, NY

Position: VP & General Manager (hands-on)

Hands-on with:

Computers

Hewlett Packard – Blade and Python Severs, Desktops, Workstations, Laptops, Printers, installations of HP Computers and imaging Software that end users want on there systems, also have tech support number when needed

Dell – Severs, Desktops, Workstations, Laptops, Printers Installations of Dell Computers and imaging Software that end users want on there systems, also have tech support number when needed

Troubleshoot: routers,switches and all data communication equipment for both Dell and Hewlett Parkard

Printers, Copiers

Hewlett Packard

CANON

Sharp

Minolta

Xerox

Toshiba

Kodak

Lexmark

Ricoh

Also have tech support numbers when needed for all copiers companies

Military Professional Experience:

United States Air force – USAF 1976 to 1984 (Honorable Discharge) – Rank E-7

Position: Crew Chief – Aircraft Maintenance

Led in maintenance and repair of C141

Overseen refueling operation

Supervised quality control checks

Managed all upgrades and installation of new parts

Assisted with engine checks

Contributed to the growth of team professionalism

Streamlined maintenance process and procedures

Responsible for personal growth in their abilities

Trained and Mentored new airmen to the team

Overseen Logistics of parts to be installed to ship

Academic Education

College of Staten Island

Degree: AAS

Major: Computer Science

Minor: Business Administration

Technical Certification Training

Civilian Information Technology (IT) Certifications and Training

A+

C++

Network+

Instructor

MCSE(OJT)

MCSA(OJT)

IBM(OJT)

Clearance(s) held:

Top Secret – TS (not active)

Secret (not active)

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