Customer Service Sales

Roneisha A. Gaines

**** ****** ***** ****, **********, FLORIDA 33413

******@*****.***

TEL: 954-***-****

Personal Statement

“ I am a friendly, responsible, and dedicated individual who has an ambition to succeed in anything I set mind to. Although I have extensive experience in the retail and administrative industry, I love to learn, and is always up for a challenge whatever the situation. I get along well with others, also while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.”

Work Experience

SHOES SPECIALIST/ CASHIER (April 2011- Present )

BEALLS, BOCA RATON

My job is to provided a memorable experience for each customer that enters the store. The customer service is a face-to-face interaction in which the sales associate can exceed the needs of customers in the each department. Duties: Shoe fittings, stock, order shoes for customers, maintaining cleanliness in area, helping meet the needs of customers, cashier, etc.

CASHIER/ COORDINATOR ( May 2009 - Oct 2010 )

T J MAXX, ROYAL PALM BEACH/ FL

As a coordinator I regulated the customer service area, making sure everything ran smoothly while manager handle business and other tasks at hand. Duties include: customer service, customer/ associate satisfaction, shutting down registers, answering phones, maintain clean work area ( as well as store ), cash count, media, returns/ purchases, layaways, greeting customers

PART- TIME ASSOCIATE/ CASHIER ( Apr 2007 -May 2008 )

FOOTACTION USA, PALM BEACH LAKES MALL

My job as an associate was to be knowledgeable about previous and current products to ensure the customer is happy with the product and that the merchandise fit the needs. After the all decisions have made, I offer more accessories ( cleaners, protectors, socks, insoles ) to improve the merchandise (shoes) so that the customers investment in whatever they’re buying is long term. Other responsibilities: maintain store cleanliness, stock, returns/ purchases, handling multiple customers at a time, meet personal sales quo, greet customers, promote new products

OFFICE ASSISTANT ( June 2004 - Aug 2008)

MURPHY CONSTRUCTION CO., WEST PALM BEACH

As an office assistant, I’m ask or come to for projects or documents that need to be done before certain deadlines and help get prepared and finished on time. Duties: answering/ transferring calls, announce clients to office managers, filling in for others, ordering supplies, creating spreadsheets, calculating timecards, file, make copies ( plans and documents ) etc.

Education

Some College- PALM BEACH STATE COLLEGE ( Aug 2008 - Present )

Lake Worth

High School - G-STAR SCHOOL OF THE ARTS ( Aug 2004 - May 2008 )

West Palm Beach

Graduated- May 2008 - Diploma

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