field service mgr. field service technician

| |

|Michael Gonzales |

|** A Dracut rd. Hudson, NH. 03051 603-***-**** |

|Email ************@*****.*** |

|Objective |Seeking employment in Electro/mechanical assembly /|

| |manufacturing/ test / repair |

|Experience |1997-2011 Spire solar corp. Bedford, Ma. |

| |Equipment manufacturing, Customer satisfaction |

| |mgr., Inside sales, Field service engineer, Field |

| |services mgr. Stock room inventory control, parts |

| |distribution / issue for manufacture of |

| |photovoltaic manufacturing equipment. Team / build |

| |leader for R and D projects. Cell line furnace |

| |installation / repair |

| |Equipment manufacturing, All phases of |

| |electro-mechanical assembly. Wiring of components |

| |from schematics. Vacuum system test and |

| |construction. Helium leak detection. Vacuum pump |

| |repair, removal and installation. Responsible for |

| |manufacturing and testing of PV manufacturing |

| |equipment. Interconnect, lamination, cell testing /|

| |sorting, sun simulator testing. Manufacture / |

| |create wiring harness, cabling from schematics and |

| |establish work instructions for future assembly. |

| |Pin out, solder, utilize crimping tools for |

| |connectors and test same. Adept with all hand tools|

| |and fasteners. Drill, tap, locate, etc. Well versed|

| |with motors, valves, hydraulic systems. I work well|

| |with all systems and am able to keep the overall |

| |systems in focus. |

| |Create / modify work instructions, create or modify|

| |bill of material, help create test procedures for |

| |completed equipment or sub-assemblies. Work with |

| |vendors to establish test procedures to ensure |

| |minimum of rejected materials. Document |

| |Non-conforming materials and create reports for |

| |same. ISO compliant. CE experience. Assist in |

| |product manual and documentation creation for CE |

| |compliance. |

| |Field service Engineer, Ensuring customer |

| |expectations are met or exceeded. Equipment |

| |testing, customer acceptance, customer training, |

| |field installation and training. Modify existing |

| |equipment to customer requirements. After sales |

| |support. Inside sales of spare parts, responsible |

| |for all phases of maintenance, warranty / non |

| |warranty service. Field engineering. |

| |Field services mgr. Responsible for assisting our |

| |customers with factory facility design, equipment |

| |installation, testing and training onsite. Lead |

| |supervisor for installation team onsite. Extensive |

| |travel to customer site worldwide. Worked in more |

| |than 40 countries worldwide. |

| |Worked along with team to establish customer |

| |satisfaction dept. for Spire. Assumed customer |

| |satisfaction mgr. position for two years during my |

| |time at Spire. |

| |Owner operator |

| |1986-1997 intermodal trans., Revere Ma. |

| |Container and bulk freight. Pick up/delivery |

| |Flatbed work, steel pipe, beams, coil, sheet, wire.|

| | |Upkeep and maintenance on my trucks.

| | |

| |1976-1979 US Navy, Patuxent Rv. Md. |

| |Aircraft mechanic C-130 aircraft |

| |All phases of aircraft maintenance/repair |

| |Intermediate level maintenance |

| |Test cell operator T-56 engines |

| |machinist |

| |1980-1986 Belanger industrial group, Chelsea, Ma. |

| |Ceramic machined parts |

| |Blanchard grinder operator |

| |Dead true grinder |

|Education |Chelsea HS, Chelsea Ma. |

| |1974-1976 |

| |GED diploma |

| |industrial shops |

| |Numerous military aviation schools for support |

| |equipment |

| |Lockheed aircraft factory school Marietta Ga. |

| |Allen Bradley PLC program and training |

| |Kuka robotics training Germany |

| |HV safety training |

| |Lockout tag out safety training |

| |AED defib. training/ CPR |

| |Computer literate, familiar with Visio, MSoft |

| |office / data base etc. |

|About me |I enjoy all things science based, mechanical and |

| |electric. I'm extremely adept at timely solutions |

| |and problem resolution. I work well in a team |

| |environment and on my own. I hold a current |

| |passport and have been approved many times for |

| |travel visas for China, and India. I have traveled |

| |and worked in both extensively. I have worked |

| |within the federal prison system with Unicor to |

| |establish solar manufacturing factories in FCI |

| |Otisville NY; and Sheridan, OR. During my |

| |enlistment in the US Navy I held a confidential |

| |security clearance. I enjoy learning something new |

| |every day. I truly love working with people in |

| |diverse situations and am at my best under time and|

| |pressure constraints in high production |

| |environments. I am very customer friendly and have|

| |worked well in many diverse cultures and |

| |environments. My overall goal has always been to |

| |ensure our customers receive everything they need |

| |to accomplish their goals. My belief is that they |

| |are the reason we are in business, and their |

| |success with our equipment is the reason they will |

| |continue working with us. |

|References |Spire corp. 781-***-**** David Marchesini Advanced|

| |technology ctr. Mgr. |

| |Spire corp. David Miller Software Eng. |

| |781-***-**** |

| |Spire corp. Scot Sutherland Sr. controls engineer |

| |781-***-**** |

| |Spire corp. John Murach chief design engineer |

| |781-***-**** |

| |Spire corp. Jeff Kelcourse HR manager. |

| |781-***-**** |

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