General Manager
Resume:
Ernesto Rivera
South San Francisco CA 94080
562-***-**** Cell
**********@***.***
________________________________________________________________________
Objective: To secure an Operations Management position in Support Services within an organization that promotes growth while providing stability and career advancement opportunities
Profile:
- Multi Unit Contracted Management Experience
- Ability to create great client relations
- Proven record of improving and maintaining profitable operations
- Good time management skills; always strive to function proactively
- Highly skilled in approaching problems/hot spots from different perspectives resulting in creative and innovative solutions
- Successful Team Builder
- Results Driven
- OSHA Compliant
- Knowledgeable of MS Office software
- Union Experience
Aramark: General Manager February 2006-2009
- Responsible for the accuracy and timeliness of financial data and statistics
- Control expenses within area of responsibility.
- Develop and recommend department operating budget and ensure the department operates within budget.
- Evaluate and justify supplies, equipment, and purchases as needed.
- Encourage staff to participate in education programs.
- Develop and maintain job descriptions for department staff.
- Act as a positive role model.
- Read and develop in the Total Quality Management process.
- Demonstrate quality leadership in meeting performance plans.
- Proactive in the achievement of the facility goals and objectives.
- Demonstrate and promote Aramark Healthcare culture, values, and management philosophy.
- Maintain an environment that is in sanitary, attractive, and orderly condition.
- Ensure compliance with all regulatory agencies.
- Encourage and nurture associate creativity and innovation within the Aramark Healthcare program.
- Demonstrate good communication skills with clients.
- Establish and implement policies and procedures for departmental operations.
- Coordinate housekeeping activities with other departments.
- Keep administration informed of activities, needs, or concerns.
- Maintain records and statistics for administrative and regulatory purposes.
- Plan, organize, direct, coordinate, and supervise functions and activities of the department.
District Manager, (HealthCare Services Group) October 2003 to February 2006
Directly responsible for two District Training Managers and operations for Housekeeping, Janitorial, Dietary, Engineering & Laundry operations in 18 Long Term Care Facilities
- Develop financial forecast and balance programs along with resources for 18 Maintenance, Housekeeping, Janitorial, and Laundry accounts
- Responsible for attainment of financial goals for ½ of the So Cal Region
- Responsible for projected new revenue growth
- Responsible for accuracy of financial data and statistics
- Active involvement with sales survey pricing of potential new business
- Monitor and audit payroll process within the District
- Develop and maintain great client relations with local on site client base as well as Corporate clients at a level that ensures account retention
- Maintain an active stewardship program at multiple levels within the Region
- Ensure that all employees demonstrate an aggressive hospitality orientation towards our existing and potential client base by instilling the “WILL DO” mentality
- Assist in customizing programs to meet each account’s individual requirements
- Responsible for implementation and effectiveness of programs within district for corporate compliance
- Maximize management and employee efficiency by implementing and following systematic procedures
- Actively recruit, hire, and train management candidates
- uild a solid foundation of Management personnel in order to successfully find future growth spurts
- Provide ongoing training and development to on site management staff
- Attend nursing home (CAHF, etc) conventions to promote company growth by meeting potential new clients
District Training Manager, (HealthCare Services Group) October 2001 to September 2003
Responsible for: Housekeeping, Janitorial, and Laundry operations at a 254 bed skilled nursing facility. Duties involved were: Training of Management Candidates.
- Daily operational consistency
- Ongoing recruiting and training of line personnel
- Created a pipe line of qualified and trained personnel for surrounding facilities being serviced by HCSG
- Maintained an open line of communication with on site client along with Regional and Corporate clients
U.S. Army, Staff Sergeant August 1990 to July 2001
- Supervised an Infantry Platoon responsible for training, counseling, & welfare.
- Implemented monthly training & held subordinates responsible
- Responsible for $2.5 million in equipment
- Qualified a Bradley Platoon with experts results
- Was responsible for the deployment & safe return of my platoon during a deployment
EDUCATION: Bachelors of Science Business Administration, Cal State LA
HAZMAT Certified U.S. Army, CHESP
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