IT Specialist

Objective

Information Technology professional with a successful four year track record of technical experience aspiring to secure a position that will allow me to employ my existing skills to benefit the organization, as well as provide an interesting and challenging work environment. I am a self motivated employee who is able to take direction and follow through accordingly; in addition to possessing the capability to be diligent and industrious working under minimal supervision.

Talent for technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, and confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Profile

I’m able to provide comprehensive information technology infrastructure support, coordinate information technology initiatives and projects, analyze hardware, network and performance; identifies and implements necessary upgrades or repairs as needed to improve functionality, usability, performance and/or reliability. I’m also able to troubleshoot and resolve information technology issues as needed, coordinate information technology staff and resources to complete projects and resolve systems issues, perform user support, technical assistance and/or other routine information technology functional support activities as necessary

Strong working knowledge of information technology infrastructure, systems & software analysis, and related hardware and equipment. Ability to solve complex problem solving abilities, interpersonal and relationship building skills, and the ability to design, implement and manage a full-scope information technology infrastructure within a controlled, secure environment.

Training Summary

Technical

Windows (All versions 3.0 to 7)

Microsoft Office

CompTIA A+ Certification CompTIA Security+ Certification

CompTIA Network+ Certification

Adobe Dreamweaver

Adobe Photoshop

Professional Experience

IT SPECIALIST

06/11 – present Kellogg, Brown, and Root Houston, Texas

• coordination and management of the client projects

• Support and help in analysis of system setups, performing tunings and resolving solutions

• Work on the development and management of the implementation, up gradation and system setups

• Responsibilities also include troubleshooting the technical and logical issues and provide migration of the project

• Responsible for providing first level support of various computer systems and platforms

• Respond to telephone calls, email and personal requests for technical support in a timely manner and have the ability to explain technical issues to non-technical individuals.

• Identify and research issues. Resolve Level 1 technical problems and escalate other issues to appropriate support team when necessary.

• Work in a fast paced environment, able to adapt to change and be able to work a flexible schedule.

• Document and follow policies and procedures for internal use

COMPUTER TECHNICIAN

1/06 – 9/10 TRC. Charlotte, North Carolina

• Diagnose, repair, maintain, and upgrade all PC hardware and equipment, in a primarily Microsoft Windows-based environment to ensure optimal workstation performance

• Troubleshoot hardware and software problems

• Perform on-site analysis, diagnosis, and resolution of desktop problems

• Assess the need for and implement resolution for CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips and CD-ROMs

SERVICE MANAGER

1/06 – 9/10 TRC. Charlotte, North Carolina

• Assisted in the recruitment and hiring of the most qualified applicants to meet the needs of the front end

• Responsible for directly supervising and coordinating all activities associated with a team of 6-8 case managers

• Assisted in gathering data necessary for the weekly and monthly reports for Senior Management

• Trained, coached and managed all staff in all front-end policies and procedures, including new employees and cross training of other associates, and conduct monthly customer service audits

• Provided analysis of competitive promotion plans/activity

• Measured performance and impact of initiatives. Communicates results effectively to company key stakeholders

• Helped solve problems that affect the service, efficiency, and productivity of the front end

L.Y.T.E. PROGRAM TEACHER

12/06 – 1/09: Urban League of Central Carolinas. Charlotte, North Carolina

• provided tutoring and training to better prepare students for competency on the North Carolina Standard Course of Study for Computer Technology Skills Competencies (K-12)

• provided training for two class rooms ages 6-12, and ages 13-18

• Adapted teaching methods and instructional materials to meet students' varying needs and interests

• Established and enforced rules for behavior and procedures for maintaining order among the students for whom I was responsible

• Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations

Employment History

KELLOGG, BROWN, AND ROOT – Tikrit, Iraq

IT Specialist, 6/11 to present

TRC, INC. – Charlotte, NC

IT Technician, 1/06 to 9/10

TRC, INC. – Charlotte, NC

Service Manager, 1/06 to 1/07

URBAN LEAGUE OF CENTRAL CAROLINAS. – Charlotte, NC

L.Y.T.E program teacher, 12/06 to1/09

Education

LIVINGSTONE COLLEGE– Salisbury, NC 2000-2005

Bachelor of Science in Computer Information Systems

CED SOLUTIONS- Atlanta, GA 2009

A+ Certification

Network+ Certification

Security+ Certification

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