Customer Service Manager

JUNO JOHNSON

*** ********* ****** #** ******, NJ 07107 201-***-**** **********@*****.***

Administrative Assistant / Office Manager

SUMMARY OF QUALIFICATIONS

Diligent, take charge individual with extensive experience in administrative and managerial duties. Experience in accounts receivable, billing, reconciliations and monitoring budgets. Proficient in assessing customer needs, handling inquiries, developing and maintaining excellent relationships with clients and resolving problems. Excellent planning, organizational and communication skills. Computer proficient.

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EXPERIENCE

FRAMERUNNER, INC., Manhattan, NY (1998 – 2012)

Office Administrator/Manager

• Serve as personal assistant to company president and provide hospitality and tour services to clients including CBS, MTV, VH-1 and Comedy Central, among others.

• Schedule client meetings, coordinate appointments and follow through to ensure client satisfaction.

• Oversee interns and maintain client service department and front reception area.

• Reconcile daily petty cash, prepare bank deposits and report monthly spreadsheets to comptroller.

• Prepare and create documents on an as needed basis.

• Direct incoming calls, answer inquiries and program phones.

• Order catering services and log in incoming shipments.

• Utilize a variety of computer applications including Microsoft Word, Excel and Filemaker Pro.

Office Administrator

• Performed a variety of duties for busy post-production company.

• Controlled daily and monthly budgets, accounts receivable, reconciliations and billing.

• Involved in creating and editing documents.

• Started as Office Administrator; responsibilities expanded to include managerial functions.

HQ GLOBAL WORKPLACES, Manhattan, NY (1997 – 1998)

Receptionist/Client Coordinator

• Provided front office support and general administrative duties.

• Maintained 12-line phone system, directed incoming calls, answered inquiries and resolved problems.

• Met and directed walk-in traffic, assisted in renting offices to global clients, arranged meetings, reserved conference rooms and ordered catering service.

ADAM’S SUPERMARKET, Cedar Grove, NJ (1988 – 1997)

Cashier/Customer Service

• Provided customer service, handled inquiries, complaints and resolved problems.

• Assisted customers with selections, arranged stock and product displays.

• Performed cashier duties and trained new employees on cash register.

EDUCATION

Career Education International Group, Manhattan, NY, Computer Training Certificate

Katherine Gibbs Secretarial School, Montclair, NJ, Secretarial Skills

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