Customer Service Representative

Alhambra, *****, California, US

Mobile Phone: 626-***-****

E-mail: **********@*****.***

Jay L. Hervey

EDUCATION

University of California, Riverside, June 2010 Graduate

Bachelor of Science in Business Administration Concentration in Financing / Marketing

Relevant courses include:

● Financial and Managerial Accounting

● Marketing and Finance

● Statistics and Probability

SKILLS

● Proficient with Microsoft Word, Excel, Publisher, Outlook, Counterpoint, QuickBooks, MAS 90

● Able to Multi-task with attention to detail

● Very organized, detail-orientated, fast learner

● Congenial Customer Service/Interpersonal skills

● Articulate verbal and written communication skills

● Excellent mathematical and analytical skills

● Basic Mandarin reading, writing, speaking skills

EXPERIENCE

Johnson Wilshire Inc., Santa Fe Springs, CA 06/2009 - 09/2009 & 09/2010-05/2011

Accountant Assistant/Customer Service Representative

• Worked in accounts payable, accounts receivable, and payroll departments on a daily basis doing incoming and outgoing checks

• Liaised with bankers regarding financial transactions

• Process requests for Electronic Funds Transfer and return reports by customers transferring funds into certain bank accounts and getting approval for customer accounts

• Calculated over-payments or under-payments for billing errors in customer orders such as freight overcharges or broken case fees

• Determine vested statuses of participants through aging reports on over twenty customers daily

• Ensured customer satisfaction on sales through the phone after customer payments on purchases were made with more than forty customers on a daily basis

• Acquired new clients through direct marketing of the products at sales conventions on a national level by talking to new clients for purchasing on new products in face to face sales transactions

Administrative 06/07 - 09/07

• Made business interactions with clients and wholesalers

• Maintained customer relations

• Managed financial transactions

Johnson Wilshire Inc., Downey, CA 2004 - 2006 & 2008 - 2009

Customer Service Representative Summer

• Followed up with clients regarding their purchases

• Dealt directly with customers either by telephone, electronically or face to face

• Handled and resolved customer complaints on a daily basis

• Recorded details of inquiries on the Counterpoint system

Office Assistant 06/03 - 09/03

• Serve as receiver of important mail and documents

• Assisted with completion of research and customer reports

• Processed, and made copies of invoices, regarding purchase orders on customer's daily transactions

• Picked products in warehouse to send out, inventory - stocked inventory and made sure shipments were going out

Hobbies: Basketball, Cooking, Running, Football, Baseball, Dancing, and the Stock Market

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