Medical Biller/Collector Specialist
Resume:
Theresa Ratliff
Chicago, IL 60620
Phone: 773-***-****
***************@*******.***
OBJECTIVE
To obtain a position with a growing organization where my strong customer service, communication, and computer skills; organizational, problem-solving abilities, and business experience would be utilized and enhanced, and where I can gain experience in other fields.
EXPERIENCE
08/08-Current University of Illinois Hospital Chicago, IL
09/02-01/06 Patient Account Representative
Submit claim forms electronically and manually to insurance companies for payment. Pull explanation of benefits for secondary billing. Make payment arrangements and take payments over the phone. Adjust accounts, post payments, process collections for all claims submitted to Commercial and HMO insurance companies and handle all self-pay accounts.
03/06-08/08 Roseland Community Hospital Chicago, IL
Medical Collections Specialist
Manually and electronically submitted UB92/UB04 claim forms to insurance companies for payment. Made payment arrangements, took payments over the phone and verified insurance. Handled all managed care claims. Adjusted accounts, posed payments and contacted third party payers when necessary to facilitate payment of charges. Processed appeal letters and investigated delinquent accounts making recommendation on disposition of outstanding balances.
11/00-05/02 West Suburban Hospital Oak Park, IL
Medical Records Clerk II
Prepared folders and maintained records of newly admitted patients and located, signed out and delivered medical records by hospital departments. Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing systems. Maintained and utilized a variety of health indexes, storage and retrieval systems and operated the computer to process, store and retrieve health information and processed release of information requests.
05/96-08/00 University of Wisconsin Hospital Madison, WI
Patient Account Representative
Scanned documents for computer use. Submitted UB92 claim forms electronically and manually to insurance companies for remittance, made payment arrangements and took payments over the phone, checked status of claims submitted to commercial insurance companies and responded to calls from insurance companies, patients and attorneys for account information.
EDUCATION
09/87-05/89 Harold Washington College Chicago, IL
Major: Business Administration
References Furnished Upon Request
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