Professional Customer Service

Patrice L. Willis

***** ********** ***, ***. ****

San Antonio, TX 78258

omzxo5@r.postjobfree.com

Tel: 210-***-****

PROFESSIONAL SUMMARY

Dedicated individual seeking a position where I can develop and excel while achieving my career goals utilizing excellent customer services, professional leadership abilities, and problem solving skills. Although I have extensive experience in Law Enforcement, I am interested in the business industry offering a positive team oriented attitude, and able to efficiently work independently.

WORK EXPERIENCE

Manager

Super Billiards, Cleveland, Ohio / Downtown (Jun 2006 – Feb 2008)

• Managed five employees schedules, training, and payroll

• Overseen maintenance of the facility and equipment

• Purchased inventory for daily operations, and handled vendors accounts

Communications Officer (Aug 2004 – Jun 2006)

Cleveland Clinic Police Department, Cleveland, Ohio

• Dispatched average of 35 to 50 calls daily for Police, Fire and EMS

• Monitored CAD, RMS, Simplex and Frontier Alarm Systems simultaneously

• Performed clerical and office duties as assigned

Administrative Assistant (Feb 2003 – Jun 2006)

Watson’s Funeral Home, Cleveland, Ohio

• Maintained clients accounts receivable, 25k to 40k monthly

• Verified and prepared insurance claims for burial benefits

• Prepared death certificates for doctor’s and city morgue certification

• Filed death benefit claims with Veteran Affairs and Social Security Administration

Police Officer (Jun 1994 – Feb 2003)

Cuyahoga Community College Public Safety Dept., Cleveland, Ohio

• Deterred crime by community policing

• Performed traffic and parking enforcement on campus

• Investigated complaints, and submitted police reports

• Organized crime prevention events, children and senior citizens awareness programs

• Certified Rape Aggression Defense Instructor

Police Officer (Nov 1997 – Sept 1998)

Cleveland Clinic Police Department, Cleveland, Ohio

• Enforced city and campus laws, policies and procedures

• Performed special VIP security details as assigned

• Maintained safety on and within the surrounding community of the Clinic Foundation

Auxiliary Police Officer / Telecommunication Officer (May 1993 – Jul 1998)

City of East Cleveland Police Department

• Apprehended and arrested suspects and/or criminals involved in unlawful activities

• Performed other work related duties essential to daily operational needs

• Utilized computer generated CRIS and NCIC files

• Customer Service Representative Team Leader

EDUCATION

Wayland Baptist University (Sept 2008 – Present)

San Antonio, Texas

Major: Business Management, GPA 3.3

Minor: Christian Ministry

McCreary Seminary Center (Jul 2007 – Apr 2008)

Cleveland, Ohio

Major: Christian Theology Studies, GPA 3.5

Ohio Peace Officer Training Academy (August 2004)

Columbus, Ohio

State Certification: Communications Officer

Unified Technology Center, (Aug 2002 – Nov 2002)

Cleveland, Ohio

Major: Office Administration Specialist

Concentration: Computer Applications, Office Procedures, and Customer Service

Self Defense Instructor Training Academy (March 1999)

Norfolk, Virginia

Concentration: Women’s Self Defense

Certification: R.A.D. Instructor’s Certificate

Cleveland Heights Police Academy (Sept 1993 – Jan 1995)

Cleveland Hts., Ohio

Major: Law Enforcement Associate Degree, GPA 3.0

State Certification: Ohio Peace Officer Training Academy Certificate

Contact this candidate