Collections Manager

Dwain Howard

** ***** ***** ****

Oak Brook, Illinois 60523

630-***-**** or *********@*******.***

Professional Objective

I am seeking a position as a Collection Manager offering a strong background in credit management, detailed and goal oriented, and skilled in counseling and communications.

Summary of Qualifications

• Proven track record of eliminating delinquency

• Experience planning, evaluating, implementing and continuously improving all aspects of credit & collection function and processes

• Background in accounting and analyses of customers financial statements

• Experience marketing, training, counseling, advising, and communicating credit department policy and procedures to company personnel

Education

DeVry University, Chicago, IL

Degree: Bachelors of Applied Science

Majors: Accounting GPA 3.2/4.0

Graduation October 28, 2012

Harrison College School of Business, Elkhart, IN Degree: Associate of Applied Science Degree Business Administration Majors: Finance & Accounting GPA: 3.0/4.0

Work National Telecommuting Institute, Inc. Boston, MA 2009 to Present

Experience Billing Specialist/Technical Support

• Assisting customers with resolving technical difficulties and billing issues

• Received certification in Technical Support and E-Commerce

Personnel Partners, Elkhart, IN 2005 to 2009

Credit Specialist

• Managed all credit and collection activities

• Minimized bad debt risk

• Maximized accounts receivable collections

• Ensured professional relationships were maintained with clients

• SAP database experience

Sterling Group, Mishawaka, IN December 2004 to September 2005

Credit Manager

• Implemented collection strategies

• Trained property management and staff

• Placement and follow through of bad debt accounts placed with Attorneys

• Improved credit processes

• Successful in the reduction of rent delinquency. Delinquency reduced from 8% to 1.8%, on annual revenues of $200 million.

Equis Corporation Real Estate Sales & Management Services Chicago, IL 2002 to 2004 Credit Manager

• Managed accounts receivables for 35 branches

• Prevented customer account balances from accumulating beyond contractual payment terms

• Performed accelerated collections of account receivables

Delinquency eliminated on annual revenues of $300 Million.

Law Offices Heller, Shapiro, Frisone & Ferleger, Chicago, IL, 1997 to 2002 Collections Manager

• Directly responsible for instituting all legal collection proceedings

• Managed all legal proceedings to a successful conclusion

• Property and Casualty Insurance subrogation experience

• Partnered with Human Resource and Attorneys to devise and implement strategies and systems

• Maximized the performance of the Legal Collections Department (45 Collectors) in achieving its targets in a timely manner

Skills Property & Casualty Subrogation Auditing Business Risk

Advanced Excel Spreadsheets Word Processing

Cost Accounting Computerized Accounting

Payroll Interpreting Financial Statements

Workman’s Compensation Collections

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