Customer Service Rep

KATHLEEN.J.WILSON

**** *. ********* *** ***, Mesa, Arizona 85215 Phone 480-***-**** Cell 602-***-**** E-Mail address **********@***.***

Objective Seeking a position where I can utilize my skills and where there is Opportunity for advancement in the future. And for long-term employment.

Experience Check In – Check Out.9-28-2009 to present. Wanda Juarros M.D. Working for busy Medical Office, checking in and checking out patients, verifying insurance and collecting co-payments. Making new appointments, scanning in medical records into patient’s charts, filing and new electronic medical records.( E Clinical Works). Handling of monies into the office and Excel spreadsheet for payment processing. Some referrals and prescriptions faxes to Medical Assistant for processing. Managing new computer programs Multi Lines phone system and dealing with minor problems with patients. Admissions5-7-2008 to 4-13-2009. Citadel Care Center, Mesa, Arizona 85206 § Working with Social Workers at the hospitals and other facilities, gathering information regarding the new admission, to have ready for approval for the admission. Computer programs for admissions.§ Running (CMF) Common Working File for Medicare, contacting insurance companies, Ahcccs Plan for eligibility. Checking AHCCCS eligibility, Setting up transport once the admission is approved.§ Coping the admissions paperwork for the nursing staff, making the admission labels, wristbands and welcome bags for the new admission, checking the room and making sure it is ready for the new Admit. Order Supply if needed and Wound Vac. Meeting with the patient to gather all the admission signatures, insurance cards and to make sure the patient is comfortable regarding the admission.

CSR- Licensed in Property and Casualty Insurance8-5-2002 to 4-28-2008 Farmers Insurance. Mesa, Arizona § Customer Service Representative & Office Manager, Dealing with Auto and Homeowner, Umbrella Policies, Professional phone skills handling minor complaints and answering questions.§ Responsible for incoming and outgoing calls. Handling incoming payments, account receivables. Inputting new business and filing claims, Handling renewal questions and updating consumer scoring. Farmers computer programs and scheduling glass replacement with glass companies.§ Ordering supplies, greeting and taking personal care of the customer. Multi phone lines system. And also quoting Mexican Insurance.

McKellips Family Medical Clinic- Referral Coordinator7-2-2001 to 2002. McKellips Family Medical Clinic, Mesa, Arizona§ Referral Coordinator for McKellips Family Medical Clinic. Referring patients to specialist, scheduling for special procedures at the hospital and qualified facilities, direct contact with insurance companies for each patient.§ Scheduling patients for appointments in office.§ Filing & Medical records, Rooming patients for Doctor arrival. Handling phone lines and minor complaints and answering questions, also handling delinquent accounts and collections.

CSR- Farmers Insurance11-24-1997 to 7-1-2001 Farmers Insurance, Mesa, Arizona§ Customer Service, answering multi line phone system, quoting quote and home policies, § Filing, Greeting clients, ordering supplies.§ Responsible for receipting payments and answering multiple questions, taking care of various office duties.§ Inputting new business and filing claims, Handling renewal questions and updating consumer scoring. Farmers computer programs and scheduling glass replacement with glass companies

Education Completed High School Courses. [Dates of attendance]§ High School§ [Special award/accomplishment or degree minor]

Interests I am a friendly outgoing person who likes working with people. And enjoy making other people happy. As well as enjoying my job.

References Stephanie Sherman- CSR Licensed in Insurance. 480-***-**** Cell 480-***-**** HomeGary Mealer- Farmers Insurance (Mealer & Campbell Agency) 480-497-0117Cassandra Dawson- Personal Friend for 9 years Phone- 480-786-4075Sue Ferrara-Personal Friend- Phone 480-982-9029Jill Rutledge- Office manager – 480-***-**** Reference Letters upon request.

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