Technical Writer\Trainer
Resume:
KENNETH W. STEELE
Nutley, NJ 07110-3155
Phone\Fax: 973-***-****
Email: ***************@***.*** or ***.******@**.****.***
SUMMARY
A Technical Writer/Trainer with extensive experience in various corporate and educational settings. Possess excellent verbal and written communication skills as well as proofreading to ensure that any document is error free. I am very detail-oriented, able to work independently or as part of a team. An energetic, innovative professional and team player who takes pride in producing quality work. I have experience with MIL-STD 40051-2 with Change 3, MIL-HDBK-1222C with Change 3 as well as DISA formats. I am proficient in Microsoft software packages.
TECHNICAL SKILLS
SOFTWARE: Adobe Acrobat Creative Suite, HTML, MS Excel, MS Outlook, MS PowerPoint, MS Project, MS Visio, MS Word, Snag It, Citrix
SYSTEMS: XP, NT, 2000
PROFESSIONAL EXPERIENCE
DEPARTMENT OF THE ARMY, FT. MONMOUTH, NJ JUNE 2009 - PRESENT
VIA BOOZ ALLEN HAMILTON., EATONTOWN, NJ
Technical Writer
Booz Allen Performance and Team Award Recipient – November 2010
• Edit and update Technical Manuals for Electronic Shelters and Vans (ESV) using Microsoft Office suite and occasionally Adobe Illustrator after meeting with SMEs
• Incorporate MIL-STD 40051-2 with Change 3 into converted documents for publication
• Utilize MIL-HDBK-1222C with Change 3 for updating ESV documents for publication
• Authored and updated database training manual
• Generated and modified Government documentation
• Created, updated, maintained Excel spreadsheets and distributed to staff and upper management
• Monitored inventory via the company database
• Trained new employees as they joined the team
DEPARTMENT OF THE ARMY, FT. MONMOUTH, NJ 3/2009-6-2009
VIA USFALCON, INC., SHREWSBURY, NJ
Senior Technical Writer
• Edit and update Technical Bulletins and Technical Manuals for Task Order 5
• Incorporate MIL-STD 40051-2 with Change 3 into converted documents for publication
• Utilize MIL-HDBK-122C with Change 3 for updating documents for publication
• Trained new employees as they joined the team
J.H. COHN, LLP, ROSELAND, NJ 7/2007– 2/2009
Technical Writer/Trainer
• Developed the course, both online and in print, for Office 2007 both as a Technical Writer and as a corporate trainer
• Wrote training manuals for installation of applications such as IDEA, Engagement, CaseWare, ProSystem fx Tax, GoFileRoom after meeting with SMEs
• Posted documents to Intranet such as Quick Reference Guides showing how to use applications
• Trained New Hire Policies, SmartBoard technology, Workstation Replacement Program and Office 2007
KENNETH W. STEELE PAGE 2
DEPARTMENT OF THE ARMY, FT. MONMOUTH, NJ 3/2006 – 4/2007
VIA JB MANAGEMENT, INC., EATONTOWN, NJ
Systems Analyst/Technical Writer/Recruiter
*** Secret Security Clearance Holder ***
• Supported and manage master and product schedules for Common Software
• Developed documentation needed to support ABCS Support Center for Common Software
• Created, updated, maintained Excel spreadsheets and distributed to staff and upper management
• Supported Software blocking Test IPT (Integrated Product Team) as local liaison
• Edited/Developed Common Software products for delivery to CTSF (Central Technical Support Facility, Ft. Hood, TX)
• Created brochures about and attended job fairs to represent JB Management for prospective new employees
• Trained software as required
NORTHROP GRUMMAN CORPORATION, BETHPAGE, NY 9/2005-2/2006
Technical Writer/Editor
• Edited Word, Excel, Power Point presentations to make sure they fit corporate standard
• Worked with departments to create RFP’s for delivery to companies
• Completed training course and received certificate for Adobe Illustrator, Photoshop
• Created print and visual media for distribution
WHITE & CASE, LLP, NEW YORK, NY 4/2000 – 10/2002
Technical Writer
• Designed, developed and delivered administrative documentation used by the IS Department within the 45 worldwide offices to maintain corporate standards (SOPs) all written in MS Word
• Created and maintained, in conjunction with the Training Department, end user documentation used by staff within the 45 worldwide offices as a ready reference guide for software use all written in MS Word
• Formulated, implemented and maintained web pages on the IS Intranet site using DreamWeaver, Photoshop and HTML after meeting with SMEs
• Commended by management for setting and maintaining standards to be achieved by other departments
• Trained new employees as they joined the team
COMPUTER GENERATED SOLUTIONS, INC. (CGS) NEW YORK, NY 2/1997-4/2000
Technical Writer
A TECHNICAL WRITER CONSULTANT EMPLOYED AT CGS ASSIGNED TO THE FOLLOWING COMPANIES:
JP MORGAN, NEW YORK, NY
Technical Writer/Web Master
• Designed, developed and implemented corporate intranet site using TIPS, an in-house proprietary software after meeting with SMEs
• Created and maintained documentation used by staff at the Help Desk to maintain standards amongst all shifts in all call centers
• Trained new employees as they joined the team
SANOFI PHARMACEUTICALS, NEW YORK, NY
Technical Writer
• Wrote and trained Help Desk staff on use of Remedy Ticketing System and how to enter a ticket into system after meeting with SMEs
• Created and maintained various documentation and reports used by Help Desk staff and management
KENNETH W. STEELE PAGE 3
ALTERNATIVE RESOURCES CORPORATION, INC (ARC) 3/1996 – 2/1997
A TECHNICAL WRITER CONSULTANT EMPLOYED AT ARC AND ASSIGNED TO THE FOLLOWING COMPANY:
ALLIED SIGNAL, Morristown, NJ
Technical Writer/Help Desk Specialist
• Created and maintained documentation used by staff in all offices worldwide
• Fielded calls from worldwide offices with various proprietary software problems
• Trained new employees as they joined the team
Between September 1995 and March 1996 I worked as a private tutor
PRENTICE HALL REGENTS, UPPER SADDLE RIVER, NJ 5/1993- 8/1995
ESL Help Desk Coordinator
• Assisted in Sales and Marketing of ALL titles published by PHR worldwide
• Coordinated all domestic book fairs and the international ESL tradeshow
• Created and maintained the catalogue price list of ALL titles published worldwide
• Proof read all catalogue contents for consistency and accuracy
• Trained new employees as they joined the team
Between June 1991 and May 1993 I worked as a private tutor
PARKERS PRAIRIE HIGH SCHOOL, PARKERS PRAIRIE, MN 9/1989–6/1991
French/Spanish Teacher Grades 7-12
• Taught French and Spanish grades 7-12 over interactive television in the Freshwater Education District consisting of the Parkers Prairie, Eagle Bend, Bertha-Hewitt and Staples-Motley School Districts.
• Co-authored the instructional design for the foreign language curriculum for Fresh Water Education District
• Created training materials in WordPerfect format for my students
SPRING LAKE PARK HIGH SCHOOL, SPRING LAKE PARK, MN 10/1988-6/1989
French/Spanish Teacher Grades 9-12
• Taught level 1 Spanish and French for students in Grades 9-12
Between June 1985 and October 1988 I worked at 7-11, Hal’s Sportswear and CVN which is now owned by QVC – all non-training positions
ARCHBISHOP BRADY HIGH SCHOOL, WEST ST. PAUL, MN 8/1984–6/1985
French/Spanish Teacher Grades 9-12
• Taught level 1 Spanish and French for students in Grades 7-12
EDUCATION
SUNY OSWEGO, Oswego, NY
BA - Secondary Education with Teaching Certificates for French and Spanish for grades 7-12
COLEGIÓ MAYOR DE SAN PABLO, Madrid, Spain
UNIVERSITÈ Á RENNES, Saint Malo, France; SORBONNE, Paris, France
LANGUAGES – FRENCH AND SPANISH
WILLING TO TRAVEL
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