Customer Service
Resume:
George P Diaz
Hawthorne – Ca 90250
310-***-**** Email: ***********@*****.***
Objective:
Sales and Marketing, Loss Recovery Collection, Position that will contribute to the Development of
Long term, Client Relationships, Produce Profitable Sales Growth and Customer Service
Experience:
St Joseph School, 03/10 to Current
Primary Responsibilities
Volunteer
Recreation aid, chaperon, accompany kids on field trips, museums and school projects
Volunteer as Santa Claus for St Joseph pre-school
Volunteer for St Joseph School Fund Raiser events
Certified member of the Protecting God’s Children Program VIRTUS
Telscape Communication Inc, 01/2010 to 02/2010
Primary Responsibilities
Outside Sales Associate
Prospecting via cold calling, handing out flyers, promoting phone & internet services
Handling customer service issues, problem solving and follow-up on customers on installation
Demonstrate excellent communication skills, both written and oral
Possess proficient knowledge of Microsoft Outlook and Word.
California Insurance Specialists, 02/2007 to 09/2009
Primary Responsibilities
Sales and Customer Service Representative:
Performing inside sales and cross sell to exiting clients
Initiate collection follow-up of all past due policy accounts
Serves as client advocate in claims arena, but respects the relationship with the insurance carrier
Customer service in a call center environment
Monitor claims activities and results; facilitates the resolution of claims occurring
Alandale Insurance Agency, 11/2006 to 02/2007
Primary Responsibilities
Customer Service Representative:
Call center, performing endorsements, annual review on existing clients to create cross sells
Review loss history, providing verbal and/or written recommendations
Negotiate collection of payment for past due accounts
Reconcile invoices and mail corrections/amendments
Troubleshooting, underwrite under the Dept of Insurance.
Pollman’s Insurance Agency, 11/2004 to 11/2006
Primary Responsibilities
Customer Service Representative:
Call Center, inside sales, and process policy endorsements
Underwrite new policy applications and renewal application
Claims processing to ensure timely and accurate resolution of outstanding claims
Builds and maintains effective relationships with clients to provide the best possible service
Eastwood Insurance Agency, 04/2003 to 11/2004
Primary Responsibilities
Sales agent:
Inside sales over 200 calls a day, meet daily quota negotiate prices and products
Builds and maintains effective relationships with clients to provide the best possible service
Enforce Dept of Insurance regulations and guidelines
Customer service, trouble shoot and solve all clients’ objectives
Proven professional, tactful negotiation and persuasion skills
Rocky Mountain Water, 03/2002 to 03/2003
Primary Responsibilities
Route Sales Representative:
Established route for deliveries of water product for home and commercial base
Ability to communicate and influence new clients to close sales and services
Demonstrated ability to organize and prioritize different needs and requirements
Provide outstanding customer services
Demonstrated collections follow-up calls.
Proven professional, tactful negotiation and persuasion skills
Sparkletts Waters Company, 04/2001 to 02/2002
Primary Responsibilities
Relief Route Driver Representative:
Ability to cover available open route in absence of a route representative
Master and knowledge of route boundary territory
Demonstrated ability to multi-task, re-route territory and generated sales
Demonstrated collections follow-up with customer
Responsible for creating customer loyalty maintains customer relationships
Links Logistics LLC, 11/2000 to 04/2001
Primary Responsibilities
Delivery Driver:
Load and unload customer products. Forklift operator.
Ensure load bars are in place to secure product in trailer against movement while product is in transit
Use of hand truck to transfer products as required by company and customer
Safely drive and unload the truck, and move the product to the appropriate locations
Merchandise product sections, maintain shelf facings clean shelving rotate product and zoning
Yosemite Water Company, 05/1998 to 11/2000
Primary Responsibilities
Route Sales Representative:
Providing consistent bottled water delivery and outstanding customer service
Performing physical tasks (lifting up to 50 lbs. over 200 times per day)
Responsible for creating customer loyalty maintains customer relationships
Responsible for setting up new accounts and deliver products to commercial and residential customers
Demonstrate safely driving manner for bottled water delivery to customers within a defined area
Sam’s Club Membership Warehouse, 04/1993 to 04/1998
Primary Responsibilities
Marketing and Sales Representative:
Prospecting via cold calling, targeting B2B selling new memberships accounts
Conducted sales presentation of product comparison in the categories of office supplies, foodservice,
Janitorial supplies, automotive supplies and convenience store supplies…..
Created budget savings analysis chart, ability to take and follow instructions
Order pulling, loading material onto truck at warehouse operation of forklift zoning merchandise
Education:
Los Angeles Harbor College Harbor City, Ca 06/03/1998
Centennial High School Compton, Ca 06/15/1987
AD Banker 0D94349 04/30/2011
Skills:
• Data Entry
• Communication Skill
• Sales
• Customer Service
• Time Management
• Account Management
• Multifarious and Efficacious
• Strong Problem Solver
• Bilingual fluent Spanish
References:
Randy Parker Vice President 714-***-****
Elvie Centeno Manager 310-***-****
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