Customer Service High School
Resume:
Monique Hughes
Downers Grove, IL, 60516
**************@*****.***
OBJECTIVE
To use my knowledge and experience appropriately in order to flourish a position in patient care services with relevant clinical experience, excellent patient relations skills, within any given position that I may encounter, while absorbing any and every experience along the way
Work experience
8/11-6/ 12
CNA
Berkshire Nursing and Rehab Center Forest Park, IL
Provided patient care to all patients twelve or more
4/10-4/11 Assisted nurses, monitor the amount of food and liquid a patient consumes
Feeding patients unable to feed themselves helped patients into and out of their beds, help patients walk, clean patient rooms, answer “call” lights indicating the patient requires something, monitor and report any changes in patient condition and collect samples for testing purposes, as well, changing and making beds, taking vital signs, collected blood from patients and helping with a wide range of medical procedures
CD One Price Cleaners Chicago, IL
Counter Associate Provided excellent customer service
Tag close by customer name
Rack clothes per company specifications
Handled all computerized cash register transactions
6/09 – 12/09 John H. Stroger Hospital (Student Intern) Chicago, IL
Nurse Assistant Cleaned and organized room in order to get the ready for next patient.
Check patients in and out of the ER department and assisted with putting on arm bands
Inputed data into hospital computer system.
Took insurance information from new patients and assisted with obtaining payments.
Answered phones and referred customers to the appropriate department.
Scheduled, rescheduled, and confirmed appointments.
Took vital signs of patients. Assisted in moving patients in wheelchairs or stretchers to their assigned room. Collected blood from patients
Volunteer experience Chicago, IL
9/05– 6/09 Crane Tech Preparatory High School Chicago, IL
Student Clinic Aide Assisted nursing staff with students entering the clinic.
Checked students in and assigned them rooms.
Answered phones and took messages.
Inputed data into school system as well as filed into student paper file.
Issued hall passes, appointment slips and prescription papers (under supervision) as necessary.
Education
6/11-10/11
8/09-04/11 Samland Institute of Allied Health and Technology
Obtaining certification in Patient Care Technology
Certified in CNA, EKG, and Phlebotomy
Malcolm X. College
Obtaining degree in RN Nursing Chicago, IL
Chicago, IL
9/05- 6/09 Crane Tech Preparatory High School Chicago, IL
Awarded a High School Diploma with a Major in Computer Technology (ETC)
skills
Clinical skills, language skills, office skills(MS FrontPage, MS PowerPoint, MS Word, MS Excel, Data Entry, Filing,telephone Skills, 40 wpm),patient services skills,blood collection, ADL(activities of daily living), communication skills, able to monitor EKG machines, able to work with limited supervision, can work on several assignments at the same time (multi-task), mature, responsible, and dependable worker. Also have own car with license and Insurance.
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