Community Represetative

SUMMARY OF QUALIFICATIONS

Excellent leader with a talent for selling quality. Outstanding relationship building, researching and presentation skills. Adept at decision making and multitasking. World traveler. Culturally sensitive. Technically savvy. Broadly trained and highly disciplined in the hospitality/customer service industry with a solid understanding of exceptional guest support and satisfaction. Intelligent, articulate, persistent and driven to succeed.

CORE COMPETENCIES

Results orientated  Attention to detail  Client Needs Assessment  Adaptability

Project Leadership  Organized  Client Relationship Management  Driven

PROFESSIONAL EXPERIENCE

Calhoun Intermediate School District, Battle Creek, MI 1/2007 – Present

Substitute Teacher

• Independently carried out daily lesson plans, activities and duties in teacher’s absence.

• Quickly developed lasting rapport with staff, administration and students.

• Created additional educational assignments to supplement existing plans when necessary.

• Adept at quick decision making and multitasking.

• Sought after on a daily basis for teaching positions.

Hartkey Management Services, Seattle, WA 5/2007 – 8/2007

Volunteer Property Manager Assistant

• Negotiated and prepared leases, contracts, and other property agreements.

• Conduced pre- and post-occupancy inspections and generated appropriate work orders.

• Maintained records of property agreements, handled rent collection, purchased building and maintenance supplies and equipment, capable of working within Microsoft Office environment.

• Assigned and supervised the work of others.

• Interviewed potential tenants.

Russ’, Kalamazoo, MI 8/2000 – 4/2006

Server

• Guaranteed optimum guest experience every time with quick development of a lasting rapport among staff and customers.

• Trained new colleagues in face to face sales etiquette and professionalism as well as the policies and procedures of the company.

• Undertook responsibilities of manager in their absence.

Walt Disney World College Program, Kalamazoo, MI 8/2002 – 5/2003

Walt Disney World College Program Representative

• Responsible for growing student involvement 60% over previous recruitment season.

• Formulated recruitment plan to boost student interest and participation.

• Planned and conducted multi university informational meetings with campus recruiter as well as send off celebration for new cast member hires.

Western Michigan University Archives and Regional History Collections, Kalamazoo, MI 5/2003 – 8/2003

Archivist Intern

• Principle leader in the organization and cataloguing of more than 100 reels of microfilm for the French Michilimackinac Research Project for the Archives Nationale de Quebec.

• Created preliminary inventory for the Eastman-Kodak collection that was later used as the blueprint for the final draft.

• Influential in the organization of the historical representation for the Centennial Celebration for Western Michigan University.

• Part of the archival team that traveled to local sites to assist with acquisitions, inventories and interviews.

ARK Youth Shelter, Kalamazoo, MI 8/2000 – 2/2002

Crisis Intervention Staff member

• Maintained confidential, detailed accounts of client behaviors, medication dispersal, phone records and intervention counseling information.

• Supplied clients with tools for effective communication, anger management and healthy lifestyle choices.

• Planned and organized day trip activities.

• Worked with center therapists to create proactive treatment plan for each client.

• Managed crisis conflicts.

• Dealt with law enforcement regarding youth, families and facility concerns.

• Attended to emergency medical situations.

• Responsible for residents with various social, emotional, and physical differences within the partial lockdown facility.

• Trained in Mandt procedures for physical crisis interventions.

MGM Studios, Walt Disney World, Orlando, FL 1/2000 – 5/2000

Hospitality Hostess

• Culturally sensitive to the diverse visitor and their needs.

• Fundamental in the positive representation of the Walt Disney World Company on a daily basis.

• Autonomously managed and operated work station.

• Earned award for outstanding achievement in customer relations.

• Volunteered with the Give Kids the World Program.

Little Friends Child Care Center, Battle Creek, MI 10/1995 – 8/2000

Supervisor/Lead Teacher

• Created innovative educational curriculum using state and institutional guidelines for preschool class.

• Accountable for supervisor responsibilities in Director’s absence.

• Maintained a safe, fun and cohesive educational experience for each student.

EDUCATION

Bachelor of Arts, Western Michigan University, Kalamazoo, MI

Associates of Arts, cum laude, Kellogg Community College, Battle Creek, MI

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