Heather Masters
Austin, TX 78745
**********@*****.***
512-***-**** mobile 512-***-**** home
Experience:
Director of IT - PowerStone Solutions
Management of all IT aspects of startup company whose business is providing SharePoint portals to subscriber companies to manage their internal HR, Operations, and Education processes
Requirements documentation and wire framing for public website and private portal sites.
SharePoint (MOSS) build out, management of contract programmers to complete project.
Workflow Design with Nintex workflow.
Management of portal and public website development
Manage infrastructure including Active Server 2003, SQL Server 2008, MOSS 2007, and IIS.
Report directly to President of Company
2005-2008
Corporate Database Analyst -Capital Pacific Homes
Managed business applications and Extranet for 400+ employees in multiple divisions for the 43rd largest homebuilder in the US
Directed all new software initiatives including documentation and training including new applications, application upgrades
Created XML web services and wrote programs for ETL XML feeds for data exchange with outside organizations
Created expert SQL scripts and stored procedures on multiple databases for vb.Net Extranet display of data and reporting in Crystal Reports
Member of corporate process improvement team
Championed intercompany customer service to advance user friendly application development and IT support
Company representative at industry consortium meetings and trade shows
Reported directly to CIO
2003 – 2005
Closing Coordinator, Software Administrator - Capital Pacific Homes – Texas
Local Software Training for all employees
Analyzed profit and loss for each home sale and closing, reported results to corporate office
Prepared all parties for closing to ensure homebuyer satisfaction
2002 - 2003
MIS Manager - Capital Pacific Homes – Texas Division (formerly Clark Wilson Homes)
Took on role as sole provider of division IT support after downsizing
Provided technical support for 50 employees
Managed 8 servers
Administered Microsoft Exchange 5.5 to 2000 Server Migration
Administered Novell 5.1 to Windows 2000 Server Migration
Wrote and published Crystal Reports 8.5 to Extranet (using SQL 7.0 databases)
Managed technical inventory
Moved Austin Division office with system downtime less than 24 hours
Worked at night to graduate from St. Edward’s University with BA in Computer Systems Management
2001–2003
Project Estimator/ Information Systems Coordinator - Clark Wilson Homes
Estimated budgets for new houses to be built
Prepared permitting and plans for release to construction
Facilitated payments to vendors
Coordinated buyer changes with construction and sales departments
Provided technical support for 70 employees
Trained all new employees
Managed 8 servers (configuration above)
Managed technical inventory
Performed Vendor Orientations for new vendors on our Extranet
Managed a SQL based application called FAST (an industry specific Builder Management System)
Supported Palm Pilots and Palm Applications
September 1996-March 2001
Closing Coordinator - Brighton Homes
Worked with customers, lenders, realtors, and title companies to ensure successful home closings
Earned Microsoft Certified Systems Engineer – NT 4.0
Education and Certifications:
December 2002
Bachelor of Arts in Computer Systems Management,
St. Edwards University
September 1998
MCSE, NT 4.0
(Electives: TCP/IP, Exchange 5.5)
Expertise:
MSSQL 7.0/2000/2005/2008
T-SQL queries including Stored Procedures, SSIS, SSRS, Analysis Services, Data Mining
SharePoint – MOSS 2007, WSS 3.0, SharePoint and Nintex Workflow
Business Objects Crystal Reports 8.5/11
Visual Studio.Net 2003/2005 /2008(vb.Net & c#)