Administrative Assistant, Customer Service
Resume:
Paula D. Busby
Millington, TN ****3
omg71u@r.postjobfree.com
Summary
Professional and self motivated individual with strong customer service experience. Proven ability to effectively multi-task with a strong commitment to quality and works as a team player. Able to complete work efficiently without direct supervision and thorough with analytical work. Displays positive attitude and good judgment with a pro-active approach of problem resolution. Extensive experience in billing and collection of a variety of services. Experience in Microsoft Office applications and IBM Lotus Notes and hands-on knowledge of office equipment operation.
Experience
Administrative Assistant- Floater
05/2010- Present Graceland/Elvis Presley Enterprises
• Act as a receptionist answering multiple phone lines and greeting the public.
• Act as a mail courier going to post office, opening and delivering mail to appropriate departments and receiving and setting up pick up and delivery of UPS and Fed Ex shipments.
• Make daily bank deposits, file, copy, scan and fax information, enter information in ADP system and create and update documents using Microsoft Word and Excel.
Associate
06/2006- 05/2009 Society of St. Vincent DePaul - OLS Conference
• Act as a case worker assisting clients with physical, spiritual and living needs.
• Preparation and serving food for the needy at a soup kitchen.
• Participation in group meetings to access community needs.
Billing/Collection Specialist
09/2007- 09/2008 Lifesigns/ The Prevention Group
• Billed commercial insurance for wellness/routine care services through E-Clinical Works, Nextgen and Navicure software system.
• Posted insurance and patient payments accurately. Balanced daily and end of month closing reports.
• Responsible for review of daily clinic schedules for accuracy prior to billing services and collected aging account balances timely and communicated with internal and external customers through Microsoft Outlook email.
Administrative Assistant
06/2004 –03/2007 Medical Management and Rehabilitation Services
• Thoroughly trained new employees with quality assurance of job performance during training period.
• Data Entry of pre-certification services with knowledge of medical coding.
• Created documents for essential inter-office operation to run efficiently using Microsoft Office applications and communicated with internal and external customers through Microsoft Outlook email and ordered office supplies.
• Extensive phone contact with medical providers, patients, third party administrators and internal nurses using Avaya and Interaction Client phone system to determine if services required approval based on Milliman guidelines and employer plan benefits.
Medical Billing Specialist
10/2001–05/2002 Accountemps
• Researched and resolved Medicare denials of home health agency services in a timely manner.
• Rebilled Medicare denials electronically through Mestamed software system and followed up through access of Medicare Cahaba and Palmetto System.
Insurance Claims Associate
08/1999–11/2000 PlanetRx.com
• Extensive customer service communication through phone and email using Kana/E-Gain E-Mail Management
System.
• Verified prescription insurance coverage for potential customers.
• Billed commercial insurance for prescription drugs electronically to PBM vendors through CE2000 software system and resolved prescription insurance rejections.
Education
• High School Diploma Trezevant High School
• Certification in Microsoft Word and Excel 2000 Employment Solutions, LLC
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