Project Manager Management

Mark A. Kass

** ******** ****

Monroe Township, New Jersey 08831

Cellular: 908-***-****

****.****@*****.***

SUMMARY

* Twenty Plus (20+) Years of IT experience that includes NT/Windows 2000, 2003 and 2008 Administration on various Hardware Platforms ranging from COMPAQ Proliant 580, 380, 360, Dell PowerEdge, IBM Netfinity & Intel PC Servers

* Fifteen Plus (15+) Years of IT project management experience

* Fifteen Plus (15+) Years of accounting, financial planning, and budgeting experience

* Experience in the commercial, state and Federal IT environments

* Experience in Migrations and Applications Porting across different Operating System and Platforms

* Experience in Data Center Operations

* Experience in Large IT environment; 135,000 users, 125,000 workstations, 4000 servers, 900 locations, and 150 terabytes of data

* Extensive experience in networking, TCP/IP, Ethernet, DNS, DHCP, WINS

* Proficient in automating the routine tasks using Scripts and Batch Files

* Installation and Configuration of MS Exchange Server 5.5/2000/2003

* Experience in System Software installations, Implementation of DNS, TCP/IP, IIS in Heterogeneous Network environments on Windows NT, Windows 2000, Windows 2003, Windows 2008 Server and Windows 95/98/2000/XP clients

* Experience in the architecture of Active Directory.

* Experience in the architecture and migration of large environments, over 130 NT Domains to a single Windows 2003 forest

* Designed, deployed and supported the Windows 98/NT to Windows 2000/2003 migration including Active Directory.

* Experience in Systems Analysis, Troubleshooting & Fine-Tuning of Operating Systems & Servers

* Experience in Implementation & Administration of RAID Systems under Windows 2003, Windows 2000, and Windows NT

* Installation & Configuration of Windows NT 4.0/2000/2003/2008.

* TCP/IP, NetBEUI, IPX/SPX connectivity, configuration of DHCP, DNS, WINS

* Creating and managing user accounts, networking and connectivity.

* Installation and configuration of Print Servers.

* System Rollout planning, migration, performance monitoring, security monitoring.

* Level 3 End User Support.

Education

* M.B.A., Stern Graduate School of Business, New York University

* B.B.A., Cum Laude, Ohio University

Certifications

* Project Management Institute Project Management Professional, (PMP)

* ITIL, v2 and v3 Foundation (ITIL)

* Microsoft Certified IT Professional (MCITP):

* Windows Server 2008 Enterprise Administrator

* Windows Server 2008 Server Administrator

* Microsoft Certified Technology Specialist (MCTS):

* Windows Server 2008 Active Directory Configuration

* Windows Server 2008 Network Infrastructure Configuration

* Windows Server 2008 Applications Infrastructure Configuration

* Business Desktop Deployment

* Microsoft Certified Systems Engineer(MCSE):

* Windows Server 2003

* Windows Server 2000

* Windows NT Server

* Microsoft Certified Systems Administrator (MCSA):

* Windows Server 2003

* Windows Server 2000

* Microsoft Certified Professional plus Internet, retired (MCP+I)

* Microsoft Certified Professional (MCP)

* CompTIA Security+

* Cisco Certified Network Associate (CCNA), expired

* Department of the Army, Information Assurance Level 2 Certified

Security Clearance

* Department of the Treasury, Secret but not classified

* Department of Defense, Top Secret

Professional Experience

Dell Services Federal Government August, 2007 to date

Program Manager

For United States Army, Fort Monmouth Garrison

As Program Manager

• Program manager for a contractor team of over 120 full time personnel.

• Provide management oversight in support of the Director of Information Management (DOIM) for the full range of C4IM support and services to the entire Fort Monmouth community.

• Support and services provided include system administration, email administration, end user/desktop support, help desk, network operations and security, information assurance, network maintenance, configuration management, maintenance and repair of ADPE.

• Manage staff in all areas of administration including time, budgeting, recruiting and performance management.

• Accountable for the Integrated Plan for delivery at the Program level.

• Monitors project costs to manage to the defined budget and reports variance

• Accountable for defining, analyzing and documenting cost and time estimates for projects

CIBER, Inc October, 2003 to August, 2007

Project Manager

For United States Army Reserve (February, 2007 to August, 2007)

As Director of Operations and Problem Management; Active Directory Architect (February, 2007 to Present)

* Managed a team of 40 professionals in the daily operational management of the two Army Reserve Enterprise Data Centers

* Data Center operational environment consists of over 2000 servers, 50,000 users, 45,000 workstations, 900 locations and 150 terabytes of data.

* Responsible for server, user and workstation management including patching, security (IAVA) compliance, Group Policy Objects and the delegation of authority to over 1000 field administrators.

* In accordance with ITIL processes, responsible for Problem Management and Tier III problem resolution.

* Responsible for enterprise software deployment and workstation imaging.

* Active Directory Subject Matter Expert (SME) for the Army Reserve

As Project Manager and Active Directory Architect (October, 2003 to February, 2007)

* Managed a team of 15 professionals in the architecture, design, and implementation of the Army Reserve’s Windows 2003/Active Directory/Exchange 2003 environment.

* Migrated 250,000 objects from over 50 NT 4.0 Domains to a pristine forest with an empty root domain and a single production domain containing all relevant objects.

* Migrated 50,000 Exchange 5.5 users from 60 Sites and 10 Organizations into a single Exchange 2003 Organization at one active site.

* Active Directory Subject Matter Expert (SME) for the Army Reserve

* Architected and managed the deployment of Unicenter Asset Management, Unicenter Remote Control and Unicenter Software Delivery to over 50,000 objects

* Designed and migrated a distributed WINS, DHCP and DNS nationwide environment, over 900 locations, into a single, consolidated, location.

* Developed nationwide standards and procedures for Object Naming Conventions, Group Policy Objects, Logon Scripts, User Rights, etc.

* Adhering to NSA Security Guidelines for Windows 2003 Server and Windows XP, created Group Policy Objects to implement and enforce user and machine security directives.

* Migrated remote servers to the consolidated data center on VMWare

For the Department of the Treasury, Internal Revenue Service August, 2002 to October, 2003

Senior Technical Contractor

From Northrop Grumman Information Technology (April, 2003 to October 2003)

From Sapphire Technologies (August, 2002 to March, 2003)

* Spearheaded planning the migration from over 130 NT 4.0 Domains to a single, pristine Windows Server 2003 (.Net) Forest (with a root and a single child domain)

* Architected the Active Directory structure - 135,000 users in seven Organizational Units, 125,000 workstations in 100 Organizational Units, over 1500 Security Groups, and over 4000 servers in 10 Organizational Units

* Converted NT 4.0 "user policy" (ntconfig.pol) security files into W2K3 Group Policy Objects

* Created Group Policy Objects using Group Policy Management Console (GPMC)

Pinkerton Computer Consultants, Inc., 1983 to 2002

Principal Consultant and System/Network Administrator

For Con Edison Communications (February, 2002 to April, 2002)

* Senior Systems Administrator

* Developed the Active Directory policies, and applied these policies to the appropriate Groups, for both Advertising and Publishing applications.

* Developed the procedures and methodologies necessary for the automatic deployment of operating system/application hot fixes and updates (patches).

* Created Ghost image files, on bootable CD-ROMs, to speed the deployment of new laptops and desktops.

* Deployed and administered the servers in a mission critical Windows 2000 environment.

* Established the monthly procedures necessary to import the parent company's Exchange 5.5 mailbox list into the Exchange 2000 contact list.

* Supported local and remote users operating in a Windows 2000 Professional/Exchange 2000/Office 2000 environment, with a Windows NT/2000 Server/Advanced Server environment.

* Troubleshooting and problem solving

For Pinkerton Computer Consultants (August, 2001 to January, 2002)

* Corporate Project Manager for the Windows 2000 deployment project

* Responsible for the architecture and the design of the migration to a Windows 2000 native mode domain.

* Migrated four Windows NT 4.0 domains, residing at five sites, into a single, pristine, Windows 2000 domain.

* Installation of Windows XP Professional on over 700 desktops and laptops.

* Configured TCP/IP, DNS, DHCP and WINS.

* The four domains were migrated to the new domain using ADMT and ClonePrinciple.

* USMT and Ghost were used in for the deployment of WinXPP.

* Responsible for the architecture and the design of the migration to a from Exchange 5.5 to Exchange 2000.

* Troubleshooting and problem solving

* Subsequent to the migration, Microsoft’s Systems Management Server was to be installed for inventory control purposes.

For Merrill Lynch (January, 2001 to July, 2001)

* As a senior member of the team of System Administrators

* Provided Level III support to over 5000 clients using Windows 2000 Professional/NT 4.0 Workstation/ME/98SE and the Microsoft suite of Office and Back Office applications.

* Provided support of internally developed and customized applications.

* Responsibilities included supporting and troubleshooting server, desktop, and networking (LAN/WAN/RAS) issues along with implementing the appropriate resolution.

* Participated in the installation of client/server applications, workstation and server configuration, file/directory permissions, domains, OU's, networking, etc.

* Maintained workstation inventory and remote application installation through the use of Microsoft Systems Management Server and InstallShield.

* Wrote end-user procedures, and server documentation.

* Replaced, repaired, upgraded, and maintained system hardware/software and set up workstations.

* Monitor operational performance and troubleshoot system problems with WINS, DNS, FTP, DHCP, TCP/IP, MS Office, Internet Explorer and Outlook.

* Optimized PC’s and the Local Area Network to ensure fast and efficient operations.

For ProAct Technologies (August, 2000 to December, 2000)

* As the Project Director for the Windows 2000 Migration project

* Responsible for establishing the technical standards and methodology for the migration of 2450 laptops and 1750 desktop workstations, located at four company sites, to Windows 2000 Professional from a combination of Windows 95/98/98SE/ME and Windows NT 4.0 Workstation.

* Responsibilities included testing custom applications to insure proper operation under W2KP

* The development of a Ghost Image file for all client machines.

* Used USMT to migrate the workstation’s “personality” to W2KP.

* Established automated procedures for the weekly backup of remote workstations.

* Developed the methodology required to roll-out new and updated applications to local and remote users via Group Policies.

* Using NetIQ, ADMT and ClonePrinciple, migrated the organization to a Windows 2000 domain.

* Managed a team of technical professionals who were responsible for each client machine’s migration.

* Ran Help desk and provided Level 1, 2 & 3 phone support for 3200 end-users to troubleshoot problems with WINS, DNS, FTP, DHCP, TCP/IP, MS Office, Outlook, and Microsoft Windows 2000 Professional.

For The Penguin-Putnam Group (July, 1999 to July, 2000)

* As the Application Project Manager

* Developed a project management tracking system, using Microsoft Project and Microsoft Access.

* This application is used to monitor the status of all project development within the Information Systems Department.

* Designed, developed and coded a salary planning system, using Microsoft Visual FoxPro.

* This system projected each employee's monthly salary, benefits and tax obligations for the current year and the next, planning, year.

For GMAC Mortgage (October, 1998 to July, 1999)

* As the Technical Director for the Desktop/Laptop Remediation project

* Responsible for establishing and maintaining the technical direction for bringing over 4500 offsite workstations up to Year 2000 standards through remediation and re-imaging.

* Modified the tools used for software distribution (InstallShield and Wise Installer) to meet Y2K requirements.

* Using Backup Exec devised the appropriate backup and recovery procedures.

* Had primary responsibility for not only developing the details for the execution of the upgrade process, but also its implementation.

* Managed the remediation team of seven technical professionals and the Y2K Help Desk’s technical staff

* Ran Help desk and provided Level 1, 2 & 3 phone support for 4500 end-users to troubleshoot problems with WINS, DNS, FTP, DHCP, TCP/IP, MS Office, Outlook, and Microsoft Windows 98.

For Merrill Lynch (March, 1996 to September, 1998)

* As the Windows NT network administrator for the Year 2000 Project

* Responsible for the network’s creation and its ongoing upkeep and maintenance.

* The network was comprised of twenty Windows NT servers with over 500 Windows NT Workstation and Windows 95 clients operating under TCP/IP (with DHCP and WINS) and NetBEUI.

* Responsible for the efficient execution of all MS Exchange, MS SQL Server and MS System Management Server, installed at the facility.

* Designed, deployed and supported the MS Exchange and other servers.

* Replaced, repaired, upgraded, maintained system hardware/software, set up workstations, and develop and manage disaster recovery plans and procedures.

* Ordered and received a variety of computer systems equipment, supplies, training materials, and related needs

* Advised end-users on software and hardware solutions.

* In order to accommodate connectivity with the client’s data center, other company locations and the internet, the network made use of T3, ISDN and dial-up (with Remote Access Server) connectivity via a secure firewall.

* Responsibilities included all functions of NT administration including security, user profiles, virus protection and backup policies, electronic mail, software distribution and end user support.

For Pinkerton Computer Consultants (March, 1983 to March, 1996)

* As a project manager and applications developer, responsible for the planning, design, development and implementation of a variety of applications for an array of clients using Microsoft Access, Visual Basic, VBA, dBase, Clipper and FoxPro. These engagements included:

* Automated time reporting and billing systems for the State of New Jersey Department of Environmental Protection

* A system to randomly select law firms to be audited for the Supreme Court of New Jersey’s Office of Attorney Ethics

* An Contract Management and Competitive information system for Berlex Laboratories

* A telecommunications invoice tracking system for Merck

* An Officer Call Reporting System for a network of Automatic Teller Machines

* A cellular telephone management information system for agents and sales force for Bell Atlantic Mobile Systems

* A ridership reporting system for New Jersey Transit and 18 interstate bus companies

* Re-engineered the Retrospective Processing Unit’s system for Cigna Insurance

* A economic tracking system for the New Jersey Education Association

* A system to forecast customer usage for Bell Atlantic Mobile Systems

* A personal computer inventory and activity survey for the State of New Jersey Department of Labor

CBS, Inc., 1972 to 1983

Director of Profit Improvement

Director/Finance, Planning & Administration

Director/Finance and Administration

Manager/Planning and Analysis

Appleton-Century-Crofts 1971 to 1972

Marketing Controller

Olin Corporation., 1969 to 1971

Accountant/Financial Analyst

Credit Analyst

Other Activities

* Feature product reviewer/writer for PC Magazine and PC Products Magazine

* Instructor of numerous courses on the Information Engineering software development methodology

* Instructor of numerous Personal Computer Software courses

* Software beta tester for numerous personal computer software developers

Contact this candidate