Customer Service Loan Officer

Ms. Martha Sanders

***** *. ******

Riverdale, IL. 60827

Cell: 773-***-****

E-Mail: *************@*****.***

Objective To receive a position where previous skills acquired through my work experience can be used to assist in meeting the goals and challenges set by the company and I can continue to develop in my career.

Summary Excellent oral and written communication skills. Ability to work effectively in an independent or team environment; capable of balancing multiple tasks while meeting

all deadlines set by the department. Proven ability to motivate staff to achieve the goals of set in a production environment; excellent judgment skills accompanied with the ability to make decisions after analyzing any given situation. Highly organized with heavy attention to detail; able to communicate at with all levels in a company / organization.

Work Experience

2006 – Current Records Clerk

Riverdale Police Department; Riverdale, IL. 60827

LARS Coding and mailing of accident reports for the Illinois Department of Transportation.

LEAD Data Systems for Criminal History and Persons Investigation. LEADS Certified.

Process insurance inquiries, receive cash and issue receipts

File preparation for arrest files to facilitate prisoners to court.

Process file case reports for active warrants and maintain warrant documents.

Customer service support for customers and residents needing assistance at the lobby window for traffic matters, release of towed vehicles, acquiring copies of accident reports, and answering phones.

Maintain mug shots of prisoners; enter court dispositions, missing persons, court dockets, towed vehicles, articles, guns etc.

Certified Civil Service Member.

2005 – 2006 Client Service Associate Temporary Staffing Services

Adecco Staffing; Chicago, IL. 60606

Handled inbound and outbound calls in a Call Center.

Responsible for answering inquiries and documenting the findings of such calls.

Resolved customer account discrepancies / problems and provided written response to customers in writing of the resolution.

Directly responsible to crediting of debiting account.

2003 – 2005 Loan Officer

Chicago Municipal Employees Credit Union; Chicago, IL. 60606

Completed loan applications for car loans, home equity loans, secured loans, and credit card loans.

Counseled Clients on the best loan options available to them for their unique set of circumstances.

Scheduled client for loan closings and was directly responsible for ensuring that all paperwork was accurate.

Loan Department Supervisor

Monitored and distributed work among staff to ensure that all deadlines were met for processing loans.

Created monthly needs assessments and supervised daily activities of staff.

Promoted cooperative and productive working environment by orienting new employees.

Directly responsible for merit increases and reviews. Input provided to upper management on promotions and possible demotions of employees.

1999 – 2003 Member Service Representatives

Work as a loan officer and loan underwriter.

Gathered information associated with processing a submitted loan application.

Reviewed loan packages, credit reports, and counseled customers as needed.

Rendered decisions in an efficient and accurate manner based on credit reports and other information obtained for secured and unsecured loans.

Processed loan applications and schedule loan closings.

Skills MS Word, MS-XP, Excel, Internet, LEADS Data Systems, LARS System, Calculator Experience

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