System Administrator

Objective

To join a company in the USA in a position of Systems Administrator and IT Operations where over 13 years of experience and training will add value to the IT infrastructure and a great service experience for users.

Summary

• Good understanding and proven hands on of network infrastructure and management and Desktop Engineering (Macintoshes and PCs), Desktop Management and Standardization (Refresh Time and Troubleshooting)

• Server (Novell and Suse Linux, Windows 2000, 2003/2008 Active Directory and Linux Suse and RedHat ES and AS) Administration, Monitoring and Troubleshooting

• Server Startup (HP, Dell, IBM) using Raid 5 Technology and Cluster Over-Fail Technology, Network Operational System install, monitoring and Deploy (Windows and Linux), NAS and SAN knowledge, startup and configuration

• Windows XP and Windows 7 image Management, Deploy, Administration and Support via Ghost, Acronis, Zenworks e Altiris

• Networking and Management of Cisco Environment, including reports and diagnosis

• Lotus Notes and Lotus Domino Installation, Administrations, Deploy and Monitoring

• Microsoft Exchange and AD Administration, DNS, DHCP, WINS Configuration, Deploy and Monitoring

• SMTP server troubleshooting and configuration

• Microsoft IIS and Apache service startup, configuration, monitoring

• Support and Monitoring of SaaS Environment

• NAS and SAN for File Server, Email Server and Application Server Monitoring and Administration

• Microsoft SQL 2000/2005 and 2008 (x64) Install, Monitoring and Administration

• Blackberry server Administration, Control and deployment

• Solarwinds monitoring via SMNP

• Virtualization: VMWare ESX, ESXI and Microsoft Hyper-V startup, configuration and management

• IT Department management, including ITIL application, inventory management and focused in deliver best service for users

• Focused in High Quality of Service for Final Users/Clients and Standardization of Servers, Workstations, Peripherals and 1st, 2nd, and 3rd line support.

• Information Security (backups, antivirus, Disaster Recovery for Files, Databases and Applications)

• Hiring IT staff, outsourced, contractors and vendors, IT companies and providers

• Proficient in many software applications and training users/clients to new systems and applications.

• Security and compliance audits; risk assessment; ITIL governance; Business continuity planning; Project Management;

• Citrix Metaframe startup, monitoring and administration

Experience

Publicis Groupe – Miami, USA – Job Role: Sr. Operations Analyst 01/2011 – 11/2011

• Application of ITIL tools to track and standardize the service over two offices in South Florida reporting to Atlanta and Seattle

• Apply IT controls for systems and applications – Standard configuration for Desktop platforms applying Novell Zenworks and Altiris Management – PC and Macintosh

• Server Administration (Windows and Novell) and security startups

• VoIP Project monitoring and deploy, Wi-Fi WAP2 Enterprise project management, MPLS project management

• Database Administration, monitoring and control (SQL, Oracle)

• Terminal Services/Citrix startup, administration, management and deploy

Publicis Groupe – Argentina – Job Role: IT Manager - LATAM 05/2008 – 12/2010

• Startup of Back Office including Servers Standardization, Workstation Standardization and image process to be deployed

• Lotus Notes administration/implementation/training over LATAM offices, focusing on Standardization methodology

• Working as Email Engineer over the same role, serving the corporation Globally

• Administered, audited and supported Publicis’ Worldwide enterprise Lotus Notes Email System and Microsoft Exchange Server 2007/2010 being available for support/management after-hours

• Standardization and Migration of Email servers (the Group has acquired more than 10 companies in last 5 years)

• Architected and tested disaster recovery for email system/servers

• Point of Contact of Support and Administration for the applications (including financial applications) used by LATAM Countries (3.000 employees around the region)

• Blackberry server administration, control and deployment of applications, policies, encryption and activations.

• Training users around the region for new tools, new systems and change management

• Application of ITIL tools to track and standardize the service over LATAM Offices

• Backups and Restores, Antivirus procedures, Firewalls and Network Monitoring applied in LATAM Offices

Publicis Groupe – Brazil – Job Role: IT Manager 06/2003 – 05/2008

• Planned, scheduled, performed and tracked migration servers across platforms for company merges

• Application server, File Server and Email server management

• Audited Security and managed implementation and other IT projects for compliance to established project and methodology.

Startup of the IT Back office for all offices in Brazil, reporting directly to CIO

Publicis Groupe – Brazil - Job Role: IT Coordinator 07/1998 – 06/2003

• IT coordination, server management and maintenance, network security and desktop support

• Perform audits of internal Company systems/applications, risk assessments and all aspects of audits including planning, scope determination, opening/closing conferences, summaries, recommendations, and follow-up remediation of deficiencies.

• Perform internal company application security audits (network, web applications)

• Monitor contracts with vendors and information security agreements.

• Responsible to check the Network and Email Reports to Chicago (IT Headquarter of the Company)

Education

• Universidade Paulista – UNIP – IT Business Administration – 1998

• Universidade Sao Judas Tadeu – MIS – Master Integration System – 2007

• Lotus Notes and Lotus Notes Administration – France – 2007 (Internal Training)

• Cisco Management, Operation and Control – Florida – 2009 (Internal Training)

• Blackberry Server - Administration, Control and Deployment – Detroit -2009 (Internal Training)

• IBM Lotusphere 2009 – Florida 2009

• Bongar University – ITIL and Remote Operations for Solution Center – 2011

Personal Skills

• 24x7 availability (Willing to participate of System Administration and Monitoring);

• Ability to work/manage teams with different culture/languages and time zones;

• Ability to cope in a fluid and rapidly changing environment;

• Able to manage work across departments to find and resolve issues and implement enhancements

• Fluent: English, Spanish and Portuguese

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