Director, Manager

SUMMARY OF QUALIFICATIONS

Strategic, visionary, and proactive business manager with unparalleled proficiency utilizing superior planning and goal-setting skills to successfully achieve long-term business objectives. Proven track record of initiating and implementing strategies to ensure overall efficiency and performance. Demonstrated expertise in identifying staffing requirements and executing various human resource duties, including hiring and training of new employees. Possess strong qualifications acquired over comprehensive experience in diverse areas involving inventory control, cost reduction, and customer service. Articulate communicator with exceptional leadership qualifications and great work ethic; convey relevant information to professionals at all levels.

AREAS OF EXPERTISE

- General Operations Management

- Budget and Payroll Administration

- Staff Training and Development

- Strategic Sales and Marketing

- First-Rate Customer Service

- Strong Communication Skills

- Corporate Leadership and Team Building

- Process Improvement and Streamlining

PROFESSIONAL EXPERIENCE

Coast to Coast Powersports / Powersports of Lewisville, Lewisville, TX

GENERAL MANAGER AUG 2007-SEPT 2009

- Directed full spectrum of business operations including payroll administration and building maintenance while ensuring department efficiency

- Provided leadership and training to personnel and orchestrated various customer events

- Performed a wide range of human resources functions involving recruitment, training, and personnel management

- Coordinated all areas of marketing and advertising as well as Original Equipment Manufacturer (OEM) sales and financing programs

- Played an integral part in facilitating inventory reduction by rendering efficient inventory control for parts and accessories

Notable Contributions:

- Received Gold Star Award from Yamaha for increasing volume and revenue

- Pivotal in restructuring and streamlining Finance and Insurance Department, which resulted in significant improvement in revenue from $175/unit to $789/unit in six months

- Served as key contributor in increasing market share from 15% to 24% within a 20-mile radius during the first year

- Successfully increased personal watercraft sales of more than 225% in less than one year

- Initiated and implemented customer service index (CSI) improvements achieving top 5% in the country with over 95% approval rating; leveraged CSI from a 78% average to more than 93% CSI

Plano Honda / Maxim Motorsport, Allen, TX

GENERAL SALES MANAGER FEB 2005-AUG 2007

- Recognized for exceptional leadership and management style as Honda Power House Manager

- Demonstrated exceptional performance to achieve Number 1 Honda throughout the region in customer service and sales volume

- Assumed full responsibility in managing marketing and annual sales budgets

- Worked collaboratively with managers and assisted with sales processes and customer follow-up

SALES MANAGER JUNE 2001-FEB 2005

- Implemented and maintained a working sales process in accordance with current market standards

- Supervised factory OEM sales programs and facilitated training to all sales personnel

CUSTOMER SERVICE REPRESENTATIVE FEB 2000-JUN 2001

- Served as communication liaison between Parts and Service Department as well as clients

- Monitored and ensured the delivery of excellent customer service to attain high level of client satisfaction

Noir Brothers Nightclub Inc., Dallas, TX

OPERATIONS MANAGER MAR 1997-FEB 2000

- Oversaw all facets of business operations for multiple nightclubs, including organization of events, arrangement of travel, and acquisition of permits

- Initiated and executed innovative marketing strategies; maintained and monitored inventory and ensured overall security

- Played a significant role in promoting music festivals for the company

- Led efforts that allowed to be voted twice by Dallas Observe as the #1 night club in Dallas

- Recognized for exemplary performance, which resulted to receiving the Nightclub Manager of the Year award

EDUCATION

BACHELOR OF SCIENCE IN KINESIOLOGY

Arizona State University, Tempe, AZ

SUMMER SCHOOL CORE CLASSES

Phoenix College, Phoenix, AZ

PROFESSIONAL TRAINING

Lemco Manager, Finance and Insurance, Sales Program

Power House Manager, Sales, and Finance and Insurance Training

Honda and Yamaha Manager Program

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