Customer Service Manager
Resume:
RENEE SPRADLEY
CHILDERSBURG, AL. 35044
HOME/CELL PHONE 256-***-****
EMAIL: *************@*********.***
EXPERIENCE
Home Plus Mortgage, Inc.
Birmingham, Al. 35242
2005 – Present
Business is closing
Auditor
• Audit Closed FHA, VA, Conventinal loan files for State of Alabama audits
• Stack files according to State of Alabama requirements
• Follow up with attorney’s to receive all recorded closing documents
• Scan all closed documents and upload to Calyx
Mortgage Loan Processor
• Process FHA, VA, and Conventional loan applications
• Clear exceptions from underwriting
• Type new applications
• Gather information from the customer for underwriting review
• Coordinate loan closings with attorney’s and lenders
• Type all correspondence
• Scan, email, fax, filing
• Calyx
Accounts Payable/Receivables
• Quick Books/balance monthly bank statements
• Pay all invoices and documents
• Record all receivables
City Bank of Childersburg
Childersburg, Al. 35044
1999 - 2002
Branch Manager
• Manage daily branch operations
• Loan Officer
• Interviewed potential employees
• Attend Board of Directors and Loan Committee meetings to take minutes and prepare minutes for the Directors
• Loan collections
Executive Secretary
• Secretary to President
Type all correspondence
Processed loans
Attend Board of Directors and Loan Committee meetings to take minutes and prepared minutes for the Directors
Loan Officer
Process employee time cards
Loan Department Supervisor
Loan Teller
Teller
Bookkeeping
Customer Service
• Loan secretary to Vice President
Process loans
Typed correspondence
TECHOLOGY INNOVATIONS
• Calyx
• Microsoft Word
• Windows
• Excel
• Internet
RELEVANT SKILLS
• Organized and efficient
• Excellent oral and written communication skills
• Excellent relationship builder with management and employees
• Proven ability to adapt quickly to challenges and changing environment
• Work closely with all management to assure that all policies and procedures are maintained
REFERENCES
Alana Beaugez
President/Owner
Home Plus Mortgage, Inc.
5501 Hwy 280 Ste. 302
Birmingham, Al. 35242
Sarah Wills
State Farm Insurance Representative
Childersburg, Al. 35044
Paula Berry
Loan Officer
Frontier Bank
Childersburg, Al. 35044
Contact this candidate