Project Management Manager
Resume:
JERMAINE JOHNSON
CALERA, AL 35040
Cell 205-***-****
EVENING 205-***-****
ol7spa@r.postjobfree.com
CAREER OBJECTIVE
To obtain a management position with a reputable organization that will allow me to use my knowledge and managerial skills to help myself and the business move forward.
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EDUCATION
Jones International University
Master of Business Administration
Concentration in Project Management
June 2006-June 2008
Spring Hill College
Master of Business Administration Program-Dec 2001
Alabama State University
Bachelor of Science-May 1996
Computer Information Systems Major
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Business Skills
-- Effective interpersonal, strong verbal and written communication skills. --- Project management skills to effectively handle multiple tasks. --- Ability to manage diverse relationships and to collaborate with people in order to ensure effective teamwork. --- Strong analytical skills to interpret and articulate customer satisfaction:
---Strong ability to evaluate work processes to determine effectiveness and make recommendations for improvement. --- Strong decision making skills.
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EMPLOYMENT
Allstate Insurance Company
April 2002 to May 2012
Team Leader
--Served as Administrative Manager for a group of 250 non-exempt employees
--Also Supervised 20 claims processors as my direct reports.
--Managed Rental department that monitored 40% of all rentals for the company
--Have successfully managed, coached and developed team members to build a high-performance team
--Working cross-functionally with other business units to develop strategies and tactics that will achieve key business results
--Fostering an environment that encourages continuous growth, education and personal development.
-- Worked various projects to support the claims office.
Allstate Insurance Company
December 1996-April 2002
Claims Representative
--Handled Casualty claims from investigation to settlement.
--Completed Auto Liability investigations, including recorded statements, obtained police reports, set up appointments for damages to be seen, and explained all claim processes to the involved parties.
References
Latasha Dawkins
Frontline Performance Leader
Allstate Insurance Company
Walter Massey
Supervisor
Alabama Power Company
Freeman Riley
Department of Corrections
.
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