Customer Service Human Resources

Maritza C. Gomez

**** ******** ***** *******, ** 77061

Cell: 832-***-****, Home: 713-***-**** E-mail: *************@*****.***

Summary of Qualifications:

Enthusiastic, Hardworking and team oriented professional who posses leadership skills

and excellent customer service. Ability to work efficiently in fast-paced and high pressure

environment, and possess excellent telephone etiquette. Emphasis on building exemplary team relationships in all professional settings.

Education:

Fortis College, Houston TX 2010-2011

Certified Medical Office Administration

Skills:

Bilingual- Spanish

Computerized data entry using various software applications. (Microsoft Office, Medisoft,

Excel, PowerPoint and Windows)

ICD-9 and CPT Coding Medical Terminology

Airborne/Bloodborne Pathogens (Certified) Law & Ethics

Medical Office Procedures Computerized Accounting

Desktop Publishing Human Resources Management

Communication Transcription/Wordprocessing

Work Experience:

Josephine Italian Restaurant, Houston, TX August, 1988-July, 2010

Kitchen Manager

Managed and coordinated activities of food preparation, kitchen, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies: Planned or participated in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers. Specified number of servings to be made from any vegetable, meat, beverage, and dessert to control portion costs. Managed non-cooking personnel, such as Kitchen Helper, to ensure cleanliness of kitchen and equipment. Managed Cook and tastes, smells, and observes food to ensure conformance with recipes and appearance standards. Supervised workers engaged in inventory

and distribution of foodstuffs and supplies. Purchased foodstuffs, kitchen supplies, and equipment, or requisitions them from Purchasing Agent. Hired and discharged employees. Trained new workers. Met with professional staff, customers, or client group to resolve menu inconsistencies or to plan menus for special occasions. Improved teamwork and communications skills among the kitchen staff and improved teamwork skills.

Professional References Available Upon Request

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