Customer Service Administrative Assistant

LeaAda Williams

******.********@*****.***

** **** ****** ** ****: 202-***-****

Washington D.C. 20019

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Education Pennsylvania State University ~ State College, May 2010

Bachelor of Science in Hotel Restaurant Institutional Management within Health and Human Development. Cumulative GPA 3.1

Objective: To obtain a challenging and rewarding Administrative position, where my skills and experience may be utilized with an opportunity for advancement.

Experience ROSA MEXICANO, National Harbor, Md.

Bartender, Bar Supervisor, (May 2011-September 2012)

Supervise, lead and manage guest and employee relations to ensure top level of service and profitability objectives are accomplished within the prescribed time frame.

Coordinate work efforts between internal resources, clients/customers and third-party consultants (customer surveys) to ensure that all patrons are being served in a professional and responsible manner.

Manage, prepare and conduct performance reviews of five high performing bartenders to determine employee strengths and weakness to ensure staff is managed in a professional manner and enhance workplace performance and reduce the employee turnover rate.

Prepare overall inventory and capital expenditure for management review using the latest electronic software packages, such Microsoft Office, Excel, Adobe, etc. to ensure customer expectations are exceeded while simultaneously creating new ways to lower beverage cost by 2%.

Acts as lead staff on behalf of company with customers/client to interpret scope concerns and to resolve complex customers/client issues regarding the customer/client special events.

DFM FINANCIAL SERVICES, Rockville, Md

Finance Department – Executive Administrative Assistant June 2010- June 2011

Analyzed, researched and drafted correspondence (letter, documents) to verbal and written inquiries and provided definitive and independent answers.

Conducted analysis of customer financial options utilizing numerous databases to compile, adjust, correlate and analyze data and report via spreadsheets

Investigated through layers of information to locate/isolate core financial issues and implement corrective actions to increase financial performance.

Developed and maintained the integrity of the customer financial database.

Ordered and maintained all equipment and supplies

Monitored and collected accounts receivable

Bohemian Caverns, Washington DC

Waitress, Hostess, Office Manager, June 2008- May 2010

Staffed labor and trained employees

Controlled and managed companies’ website

Processed and entered data using Microsoft Excel.

Assisted owners in developing ideas to better promote business and increase sales

Knowledge, Skills and Abilities

Advanced knowledge of Microsoft Word, PowerPoint, Excel, Intermediate level of conversational Spanish, Working knowledge of industry customer service issues, needs, problems & solutions.

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