James Burgess

*** ****** ******* ****

New Bern North Carolina 28562

Home Phone: 252-***-****

Cell Phone: 252-***-****

okyiuj@r.postjobfree.com

Objective

The objective is to obtain a job in the area of Information Technology.

Education

• Bachelor of Science Degree in Business Administration with a concentration in Information Systems. UNC Wilmington, NC; 6/2005

• MS Certified Desktop Technician Course. CCCC, Jacksonville, NC 7/2010

• CompTia Network+ Certified; 11/2010, Career ID COMP001020177861

• CompTia A+ Certified; 12/2010, Career ID COMP001020177861

• I am presently enrolled in a Security+ class at CCCC, Jacksonville, NC

Background Experience

• 2.5 years, Contract /General Manager, Head Buyer and Helpdesk of three retail stores of ECVC Servmart, aboard Marine Corps Air Station Cherry Point, North Carolina. Ran Server backups, conducted PC peripheral troubleshooting and maintenance, to include end user support. Computer Hardware/Software; Installation, Maintenance, Troubleshooting.

• 9 years, Independent General Manager of my own independent North Carolina life and health insurance agency. Established a per-to-per network. Used a variety of database and office suit software for day to day communications with several Insurance Companies, insuring accountability of money and product, marketing, and customers’ service. Made and used presentation software. Was my own PC Technician.

• United States Marine Corps, Master Sergeant, E8 Retired; 24 years.

• Ammunition Technician: Established a database for unit training and operational ammunition. For planning requirements, availability, and accounting for stocks on hand. Through reports requesting, receiving, inventorying, and disposition was recorded.

• Explosive Ordnance Disposal Technician: Led Bomb Disposal Teams. Security Manager for unit classified material control point of a large quantity and a broad scope, up to Secret information. Setup a database of all classified material in the control point. With the establishment of reports a current inventory was always available with receipts of issue, and burn reports.

• PC Technician: hardware/software; installation, maintenance, troubleshooting; Word processing, spreadsheet, database instructor within the units assigned.

• Administered Service Support Operation Centers providing security, maintenance, supply, warehousing, coordinating just in time, and other service support to a few to several thousand people insuring all their needs and request were met in a timely manner. This at times in very restricted or hostile environment, as primary or collateral duties.

Selected Accomplishments

• Trained others in leadership, teamwork, safety (industrial & personnel), customer service, retail, supply chain management, logistics, inventory control, maintenance, material and operations management, information technology, and administration.

• Database Management, Small area Networks and Server Maintenance.

• XP, Vista, Windows7, MS Office Suite Professional 2003 and 2007, SAP

• 30 years as PC Technician: hardware/software; installation, maintenance, troubleshooting.