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Customer service specialist

Humacao, PR, 00791
September 14, 2008

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Songel Cabrera Genao

Urb. Villa Humacao L-** calle 3

Humacao PR 00791

Tels.787-***-**** 787-***-****

Objective : Prove my positive projection in a adequate place, acquire new knowledge and demonstrate my own studies and habilitéis for the progress of my company and my own progress.

Education: IBC Humacao (2007-2008) Tourism,Hotels and Convention(Air lines)

Phoenix University, BA in Publishing and Merchandise, in progress

Experience: JC PENNEY Humacao Plaza Palma Real (2001-2005) customer service and sales specialist.

Abilities: Good customer service( 5 years experience), conflicts driver,draw a work and activities planner,good computer skills. Work with much or little supervision. English knowledge.Dinamic and responsable.Oral comprehension,oral expression,Information ordering and near vision.Making decisions and solving problems.Learning strategies.

Others: Certificate in Customer service in the Marc Success by QBS (Quality of Business Success and Casem, centro de asistencia empresarial en Caguas Pr.

Super Host certificate by The Puerto Rico Company of Tourism. Knowledge of administrative and clerical procedures and systems.Meaning files and records and others office procedures and terminology.

References, upon requested.

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