Customer Service Manager

JODY D. KATZ

* ****** **** ***** *****, NY *****

Phone: 518-***-**** E-Mail: ******@*****.**.***

SUMMARY:

Results driven, production and customer service leader with extensive management level expertise and a history of increasing revenues, streamlining services, and optimizing staff usage.

EXPERIENCE:

PRESIDENT: J.D.KATZ, INC., Glens Falls, NY: 2001-PRESENT

Internet based volume sales company selling photographic and sports items. Top Seller reputation for superb customer service, honesty, and expertise in regards to items sold. In charge of all purchasing, all sales, and all delivery of inventory.

PRODUCTION MANAGER: Camera1, New York, NY: 2000-2001

Managed staff of photographic and imaging professionals and trained them in regards to color theory, best retouching practices, etc. In charge of quality control of all final products and recommended and implemented new software, color management systems, and new equipment necessary to keep the company current and to increase the workflow.

DIGITAL SERVICES & RETOUCHING MANAGER: FPG (Freelance Photographers Guild), New York, NY: 1998-2000

Managed large staff of digital imaging professionals. Increased department profit numbers by $50,000 per month by selling never before sold products to current client base. Reworked the department for better time management and better production efficiency. Was in charge of all hiring and firing for the department and by training staff was able to double the daily output of the department. Consistently exceeded the rigorous schedules that were necessary to produce the 15 yearly several hundred page stock image catalogues. Trained company’s 300 plus person sales staff in regards to seling new, high-profit services.

DIGITAL SERVICES & RETOUCHING MANAGER: RC Communications, New York, NY: 1992-1998

Managed large department of digital imaging and photographic processing professionals for this Omnicom Group company servicing top NY Ad Agencies, PR Firms, and Media Firms. Transitioned this conventional company into digital services by training and hiring new staff. Doubled retouching gross and elevated company’s reputation by adding new equipment and services.

VICE PRESIDENT & PRODUCTION MANAGER: David Katz Studio, Inc, New York, NY: 1985-1992

Managed schedule and production of large staff of hand retouching and page assembly experts for this company, which was one of NY City’s top custom retouching shops. Hired, released, time –managed and quality controlled staff and all production. Increased monthly production numbers by almost 20% by utilizing less wasteful techniques, better staff training, and better job estimating practices.

EDUCATION:

Bachelor Of Arts: Brooklyn College, Brooklyn, N.Y. with Cum Laude honors

Alumnus Of The School of Visual Arts

Alumnus of The Salmugundi Club (oldest art school in US)

Photoshop CS Course Graduate: Adirondack Community College

Member of NAAP (the National Association of Photoshop Professionals)

SKILLS:

Expertise in color theory, color management, custom retouching, printing, image optimization, and digital photography. Skilled in Microsoft Office products (and Mac versions of these products iWork).

Contact this candidate