Customer Service Sales
Resume:
Melvin Wilson III
Marietta, GA 30067
Phone: 716-***-****
Email: *************@*****.***
Work Experience
Ryla 4/2010-12/10/2010
Census Bureau Interviewer
* Responsible For Contacting Respondents and Verifying Information for the 2010 Census
* Manage A High Volume Of Inbound and Outbound Calls and Answer A variety Of Questions Regarding 2010 Census
Training Coordinator
* Responsible for organizing daily material for new hire trainees.
* Aided Trainer in facilitating class.
* Monitored new hire attendence
* Counseled new hire trainees when performance level wasn’t met up to company expectations. (i.e. counseled on low assessment scores, tardies, and many other behavioral disruptions)
* Issued daily reports on classroom activities to the training department.
Alere Health Improvement Company 6/2009-10/30/2009 Enrollment/Benefits Specialist * Responsible For Contacting Participants By Phone To Promote Disease Management Program and Services.
* Manage a High Volume of Phone Calls and Discerns Issues Appropriately
* Completes Assessments and Reschedules With the Appropriate Team Participant According To Procedures.
Time Warner Cable 8/2004-9/2008 Customer Service & Sales Agent * Educated Customers On Company Products And Services. * Up-Sell Products and Services and Maintained Selling Goals. * Responded To 500-700 Calls Per Day In A High Volume Inbound /Fast Paced Call Center. * Calls Ranged From 50-80 Calls Per Hour Depending On The Service Issue. * Taken Inbound Calls To Troubleshoot Service Issues.
Account Management Services 3/2003-8/2004 Collections * Made Outbound Calls and Collected Balances from Individuals with Delinquent Accounts from Various Vendors. * Used Skip Tracing Tools To Locate Individuals, And Convince Them To Pay Off Balances. * Taken Inbound Calls To Speak With Individuals Interested In Purchasing The Rush Card. Telespectrum Worldwide Inc. 11/1999-2/2003 Customer Service And Sales Agent * Made Outbound Calls To Solicit Pitney Bowes Business Line Of Credit * Taken Inbound Calls To Qualify Individuals For The Wells Fargo Business Line Of Credit * Made Outbound Calls To Sprint PCS Customers And Discussed Spending Limits As Well As Other Service Questions. * Up-Sell Products and Services from Sprint PCS * Helped Set Up Services for All Sprint PCS Customers
Education Daemen College 1995-1997 /Majoring In Drawing And Illustration McKinley Vocational High School /Graduated June 1995 Receiving A Diploma In Advertising Art
References Available Upon Request
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