Administrative Assistant Customer Service

Atlanta, GA, Metro Area

404-***-**** | ************@*****.***

Summary Qualifications

• Recent health sciences graduate with a focus on medical administration in the healthcare field or office environment.

• 11+ years of medical experience as a receptionist, greeter, and admissions registrar.

Technical Skills

• Mac OS X, Microsoft Word, Access, Office, Excel, PowerPoint, Visio, QuickBooks Accounting, Payroll Pro Paychex, Electronic Medical Records.

• Working Knowledge of CPT, HCPCS, ICD-9, ICD-10, Diagnosis, Billing, and Coding.

• Other computer skills using MediSoft, Windows, and other Data Entry Systems.

• CPR and BLS certification current.

• Demonstrated ability in entering patient information into patient care system.

• Excellent typing skills and data entry duties utilizing spreadsheet software, also creating a variety of forms and spreadsheets using graphics software for managers to utilize.

• Ability to work independently utilizing strong organizational techniques and priority management.

• Solid working knowledge of Medical Terminology.

WORK EXPERIENCE

Federal Government Agency 1990 - 1995

Centers for Medicare and Medicaid (Formerly Known as the Health Care Financing Administration (HCFA), Atlanta, GA

Administrative Assistant to Regional Administrator/Deputy Regional Administrator/Office of the Regional Administrator (ORA)

• Supported all primary responsibilities in the administrative management office for the RA/DRA.

• In the (ORA) we supported all budget formulation and plans, managing, supporting, and composing the reporting for full-time and part-time ceiling levels for all HCFA Staff.

• Utilized personnel management software for procurement, supply and equipment orders and arranged the utilization of the equipment such as the teleconferencing equipment and scheduling of staff meeting spaces/training spaces, breaks, refreshments, and performing all arrangements for the spaces and distributing minutes of meetings.

• Provided assistance to the Regional Administrator and other high level staff including the Assistant Regional Administrator’s for Medicare, Medicaid, and Health Standards and Quality. During times of annual and sick leave for staff, filled in for various divisions, composing, preparing, and distributing letters, memorandum, and internal correspondence based on knowledge, skills, and abilities based on HCFA guidelines, rules, and regulations according to standards set in the Regional Adminstrators’ Office (ORA). Cash award received for assisting in other staffing areas.

• Composed, typed, and distributed correspondence utilizing computer software for the Regional Administrator and Deputy RA signatures, earning several cash awards. Also, utilized new computer software to perform all functions such as preparing and formatting monthly reporting guidelines sent to Central Office.

• Interacted with Medicare, Medicaid, and Health Standards and Quality teams, communicating and managing routing schedules of appropriate staff and assured that all travel requests/orders were prepared in an accurate and timely manner which complied with HCFA guidelines for reporting to the RA.

• Trained all support staff in new electronic payroll system, implementing and organizing.

• Provided support for all Regional Teleconferences, maintained the equipment and suggested improvements, and supported all HCFA staff in teleconferences.

• Received Performance Cash Awards in six consecutive years, achieved excellent and outstanding Performance Appraisals for five successive years.

• Promoted from the Deputy’s Administrative Assistant/Secretary to the lead Regional Administrator’s position.

• Maintained and prepared the Deputy and Regional Administrator’s electronic calendar making all travel arrangements, preparing orders, and imputing all vouchers for reimbursement.

• Assisted on special projects of the HCFA staff, and made suggestions for composing and tracking all Freedom of Information Act requests in a more effective way, reducing time from 10 to 8 days.

Piedmont Hospital/McDonnell Surgical Center: Atlanta, GA 1987 – 1990

Outpatient Admissions / Receptionist

• First point of contact for patients and their families; ensured patients were admitted in a timely and respectful manner; maintained communication with family to inform them patient’s surgical status.

• Responded to all phone inquiries, providing cost estimates for upcoming surgeries and explaining the center’s insurance procedures, requirements, deductibles, and pre-certifications; verified all Medicare/Medicaid, and private insurance coverage.

• Communicated appropriate case information for the processing of medical records for staff of twenty-five nurses and supervisors.

• At the end of the shift, routed appropriate surgical charges to each patient record, ensuring accuracy and timeliness while following all Piedmont Hospital billing guidelines.

Other Related Experience

Extended Stay America, Contemporary Services Corporation, Atlanta, GA, (GSR) 2009 – 2011

Guest Service Representative/Receptionist

Greeted and assisted all clients and guests. Guaranteed confirmation for future reservations and performed check-in/check-out activities. Prepared and maintained daily guest reports for management team. Answered incoming calls and responded with messages, reservations, availability, etc. Demonstrated ability in customer service earning 100% on Secret shops.

Chattahoochee Technical College 2007-2009

Returned to College to Persue Medical Assisting Certification. Skills current in HCPCS, ICD-9, ICD-10, and CPT Coding. Insurance Billing Classes also taken to ensure updated skills in medical billing and coding.

Tabco Contracting, Inc., Atlanta GA (Construction Firm) 1996 – 2007

Office Manager

Managed and helped coordinate General contractor in preparing contracts for commercial and residential construction projects across the Southeast.Succeeded in the following responsibilities:

• Collected and prepared payroll/tax information for monthly/annual closing and reported to accountant.

• Managed schedules for meetings, conference calls and liaison among clients and field team.

• Developed and managed organizational system for travel, calendar and expenses.

• Interacted with clients and staff on phones and in person, showcasing excellent oral/written skills.

EDUCATION

Chattahoochee Technical College, Marietta, GA

Health Sciences/Medical Assisting/Medical Billing and Coding Concentration July 2009 – June 2011

Member, AAPC July 2011

CPC Certification Expected December 2012

Georgia State University, Atlanta GA

Business Administration/Management and Marketing

50+ Credit Hours Earned

Contact this candidate