Customer Service Manager

Robert Frieler

*** ******* ******

St. Cloud, Minnesota, 56303

320-***-****

*******@*******.***

PROFESSIONAL PROFILE

I have over eight years customer service, retail sales, and merchandising experience. My previous work experience has given me the ability to multi-task and pay close attention to detail. I do have excellent computer and communication skills along with having 4+ years working in the wine/liquor industry.

EDUCATION

Southwest Minnesota State University, Marshall, MN. Major: Business Management. Credits Completed: 124 Credits. Graduate: B.A.S. Degree

St. Cloud Technical College, St. Cloud, MN. Major: Accounting. Credits Completed: 108 Credits. Graduate, A.A.S Degree

Cathedral High School, St. Cloud, MN. Graduate

SKILLS

-Lotus 1-2-3, Excel, and Microsoft Word -Excellent math skills

-Windows ME -Excellent driving record

-Excellent customer service skills

-Accounting and cash balancing skills

WORK HISTORY

May 2004-present Shift Leader, Holiday Stationstore, Sartell, MN

-Run and balance the cash register

-Stock the coolers and shelves

-In charge of store operations when manager or assistant

manager is not on duty

-Complete store reports and bank deposit

-Assist in training in new employees

Apr 2007-Nov 2011 Merchandiser, Quality Wine and Spirits, Bloomington, MN

-Stocked and faced shelves in liquor stores

-Built displays

-Delivered product

-Communicated with store managers

Mar 2004-Mar 2007 Part-time merchandiser, Pan-O-Gold Baking Co, St. Cloud, MN

-Stock and rotate the bread shelves at the grocery stores

-Do deliveries to stores and restaurants

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