Sales, Training, Hospitality

JESSICA ANN NICOLETTI

OBJECTIVE

To obtain a position that utilizes my training, customer service skills, and hospitality background.

EXPERIENCE

Holiday Inn Worthington May 2009 - Present

Sales and Catering Coordinator

 Book and Coordinate meetings/events and blocks of rooms for groups. Responsible for group billing and accounts receivables. Administrative duties such as answering phones, making files/filing, printing and distributing banquet event orders, preparing for groups and executing/communicating special requests. Assisting the front office when needed.

TechTeam Global Inc. March 2008 – May 2009

Training Specialist

 Contracted to work for MICROS for their Hotel Property Management Software called OPERA. Travel to different hotels in US and Canada. Work with hotel management to configure software, train all users on how to use the software, and take the property from their old system to their new system. Also providing technical support after the hotel goes “live”.

The Westin Casuarina Hotel and Spa Las Vegas April 2007 – August 2007

Westin Trainer (temporary summer position)

 Performed Building World Class Brands training modules provided by Starwood Corporate. Organized, scheduled, and performed all eight two hour modules. Trained managers, supervisors, associates, and new hires.

The Westin Maui Resort and Spa July 2005 – April 2007

Guest Relations Manager

 Directed, encouraged, counseled, disciplined, and supported daily operation of the Front desk, Bell desk, and PBX operators. Responsible for the payroll, scheduling, and training for a department of thirty PBX operators. Facilitated monthly department meetings, and created a recognition program. Acted as ‘Manager on Duty’ and proactively exceeded guest expectations and resolved guest issues through communication and action. Performed night audit and Building World Class Brands training modules to hotel associates when needed.

The Sheraton Moorea, French Polynesia July 2004 – January 2005

Food & Beverage/Guest Relations Intern

 Trained as assistant Director of Food and Beverage. Trained closely with Guest Relations Managers and oversaw duties related the front desk.

The Westin Maui, Hawaii May 2003 – December 2003

Front Office Intern

 Received training in all departments of the front office.

Fred Paris, Las Vegas November 2001 – May 2003

Sales Assistant

 Responsibilities included assisting sales associates, inventory, monthly marketing reports, nightly reports and paper work, filing, answering phones, merchandising, creating displays, jewelry repairs and various customer services.

EDUCATION

Bachelors Degree in Hotel Management

University of Nevada – Las Vegas

Dean’s List

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