Customer Service Manager

****West Mission Drive

Chandler, AZ *****

Phone 480-***-****

E-mail ********@*****.***

**********@********.***

Morgan Davis

Objective

To be involved in a growing company where I can continuously learn, take on additional challenges and responsibilities, and contribute as much as possible.

Education

Mesa Community College [ 01/08 through Current ]

1833 West Southern Ave Mesa AZ 85202 480-***-****

GPA: 4.0

Biology AAS

General Studies

Dobson High School [ 08/04 through 05/07 ]

[ High School Diploma / General and Advanced Studies ]

150 West Guadalupe Road Mesa AZ 85202 480-***-****

GPA: 3.8

Graduated top 5% of my class

Awarded 2 seals on my high school diploma for 1,200(+) service learning hours

Work experience Direct Subscription Services Inc. [04/08 through 06/11]

1017 N HWY 377 Pilot Point, TX 76258 940-***-****

[Professional Ad Runner, Office Manager, and Personal Assistant to G.M.]

Trained in door-to-door cold call sales

Due to my eagerness, dedication, persistence, and performance I was promoted to the Secretarial/Office Manager position.

Trained in Customer Service, answering AD calls, conducting interviews and hiring all sales employees for the company (phone and direct interviews).

Partial responsibilities as Office Manager were to transfer daily sales receipts at the end of the work day to a graphic organizer for evaluating the company’s daily growth, and then comparing to the week’s/month productivity.

Personal Assistant to the company’s general manager included tasks such as running daily errands, dropping of and shipping daily reports to the corporate office, setting up the entire groups hotels and conference centers on a week to week basis.

Coco’s Bakery Restaurant/ Server [01/07 through 09/07]

1862 West Baseline Road Mesa AZ 85225 480-***-****

Certified food server for the state of Arizona.

Customer Service- Provide exceptional service and support to all customers to ensure their satisfaction.

Main priorities were taking food orders; however, I also prepared certain foods as well as serving all entries to my provided customers.

Cashier- Made sure totaled amount was secure in the register at all times and there were no cash/credit over charges/undercharges.

Answered incoming phone calls pertaining to food orders, managers and other faculty members

Club Del Sol Tanning Salon/ Tanning Consultant [09/06 through 3/07]

No address can be obtained due to all Club Del Sol Tanning Salons going out of business however, I worked at two locations: Tempe and Gilbert.

I was responsible for running the company’s second shift to closing.

Customer Service- Provide exceptional service and support to all customers, new and old members.

Product and Membership Knowledge- I sold memberships as well as tanning products, informed customers of all health regulations and the safest way to go about tanning.

Training- Submitted to a minimum of one Designer Skin conference meeting per month regarding new products and new skills pertaining to current tanning regulations.

Computer data entry, obtaining properly filled paperwork for new tanning customers, as well as current members.

Cashier- Dealt with all incoming monies during my shift.

Conducted audits each evening that were particular to that days profit and made sure all numbers added up correctly; faxed entire day’s business to the owner each night.

Areas of strength include:

Organizational skills Microsoft Office/ Microsoft Business Applications

Strong leadership qualities Work well individually or in a team atmosphere

Positive and Enthusiastic Attitude Very sharp and a quick learner

Communication Skills Time Management Skills

Excellent with problem solving Effective at Multi-Tasking

Exceptional Customer Service Competitive team player

References

Available upon request

Contact this candidate