13 years of medical and customer service experience.

Tuesday T Coffman 832-***-**** Business Phone

*** ********** ***** ** ********, TX 77469 *********@*****.***

Objective To acquire a position that affords me the opportunity to bring my healthcare management expertise, problem solving skills and willingness to learn to make an organization successful.

Summary

Over 15 years experience in the medical field, with expertise in management and team building.

• Manage multiple office locations

• Strong customer and patient relation skills

• Knowledge and skills in working with hospital department managers, physicians and administrators

• Knowledge in private insurance and Managed Care

• Strategic Planning/Marketing

• Cross Functional Team Building Education

• JACHO

• HIPPA

• Medicare/Medicaid

• Physician Credentialing

• Practice Management

• Budgeting

Southwest Nephrology Associates, LLP, Houston, TX

November 2007- January 2010

Practice Manager/ Administrator

Achievements:

• Negotiated insurance contracts to improve the bottom-line

• Implemented EMR

•Increased revenue by 30% in first year

• Implement and created Employee Handbook

Responsibilities:

• Supervise a team of 13 office team members

• Maintain managerial staff by hiring, adjusting and training staff

• Attain financials goals by anticipating needs and presenting information for budget preparation

• Collaborate with account executives in marketing/sales efforts

• Continually creating new consulting opportunities and increasing revenue

• Assign duties and evaluate personnel performance

• Skills in billing and collections

• Perform collaboratively with billing dept to solve concerns

• Physician Credentialing

• Perform day to day operations of office

• Knowledge of Physician Fee Schedule

• All HR payroll, employee benefits, FMLA, COBRA

Methodist Hospital Sugar Land Sugar Land, TX

February 2000- November 2007

Patient Access Representative

Achievements:

• Successful financial goals met monthly

Responsibilities:

• Insurance verification Medicare/Medicaid

• Familiarity with co pay/coinsurance/deductibles

• Experience with Managed Care

• Manage accounts

• ICD-9 codes

• Medical Terminology

• HIPPA

Methodist Hospital Sugar Land

Phlebotomist

Achievements:

• Trained over 50 medical staff in venipuncture

• Created/Revised Lab Competency Procedure Handbook

• Employee of the Quarter 2000

Responsibilities:

• Perform venipuncture on adults/pediatrics

• Medical Terminology/ HIPPA/CPR

• Customer Service

• Perform bleeding time testing/blood cultures

Education

University of Phoenix, Houston, TX

Bachelors of Science Business Administration

June 2008

References

References furnished upon request.

Contact this candidate