queen of customer service
Resume:
Tiffany C. Law
Coral Springs, FL 33076
Home: 954-***-****/ Cell 954-***-****
Email: ************@*****.***
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PROFESSIONAL SUMMARY:
Highly motivated professional with experience in the retail business. Self-driven sales associate with a passion for the retail industry.
SALES EXPERIENCE:
Bealls Outlet (Retail Company), Pompano Beach, FL
Supervisor:
September 2009- Present
• Work to achieve the following goals: a) increase and improve sales, b) reduce and improve shrinkage, c) control expenses, d) obtain and improve profit in a 27,000 square foot store.
• Supervise sales associates through coaching, delegating, scheduling (upon request), and communicating information from Management.
• Assist management to ensure the ongoing protection of Company assets and funds from theft and errors throughout the entire store.
• Complete bank deposit and make deposits.
• Correctly apply all policies and procedures as described in Company manuals.
• Train sales associates using the materials provided by the Training Department and Operations management.
• Advise customers and employees about the benefits, features, and pricing policies of all Company merchandise and product lines.
• Process paperwork per company standards.
• Ensure proper maintenance and housekeeping of entire store.
• Set and maintain the adjacencies and merchandise presentation as requested by Outlet management.
• Ensure proper handling of merchandise functions within the store including, unloading, and processing new freight, display, and presentation.
• Perform any operational functions needed to run the store on a daily basis (e.g. POS system, computer network, maintenance, and sales).
• Travel to the bank, meetings, new store openings, and related activities.
• Perform all tasks safely and take proper action, to prevent customer and employees accidents.
• In addition to supervisor duties, perform as regular sales associate according to the needs of the store and number of customers that need assistance.
Bloomingdales (Department Store), Aventura FL, Aventura Mall
Denim Specialist:
January 2008 – July 2009
• Worked as a denim specialist in the Y.E.S. Department. Developing a above average score on product knowledge of all the vendors of denim which include Seven for all mankind, True Religion, Rock and Republic, Joes, Paige, J Brand, Citizens of Humanity, and Earnest Sewn.
• Build clientele by adding two customers a week.
• Call and inform my customers on major events and sales for the month.
• Open eight accounts each month, which is equivalent to two accounts a week.
• Consistently exceed daily, monthly, and presale goals.
• Assist customers over the phone regarding our merchandise.
• Handle sales over the phone from other Bloomingdales department stores.
• As a denim specialist I am responsible for tasks include keeping track of the monthly goals, making sure merchandise is fully prepared and stocked on the sales floor, and keeping in contact with the buyer.
• On opening shifts tasks include opening register, making sure the sales floor is organized and recalibrated.
• On closing shifts, tasks include closing register and organizing the merchandise.
Express (Retail Company), Boca Raton FL, Town Center Mall
Denim Expert & Sales Associate:
November 2007 - December 2008
• Worked as a stock associate doing tasks such as fills, stock checks, and making sure the store is recalibrated.
• Helped out at the cash wrap when needed.
• Was involved in floor sets and visual work each month.
• Worked closing shifts that involves time and effort, mostly responsible for preparing the denim wall.
• Worked as a fashion expert, helping and building outfits for customers in the fitting rooms.
Delias (Retail Company), Boca Raton, FL, Town Center Mall
Sales Associate:
December 2006 - July 2007
• Sold denim, graphic T-shirts, and casual wear for teenage girls.
• Worked as a stock associate making sure the store was recalibrated with what was needed on the sales floor.
• Worked in the fitting rooms, building outfits for customers.
• Cashier lead person.
• Worked closing shifts that involved time and effort into the denim and graphic t-shirt wall.
Nine West (Jones Retail Company) Sunrise, FL, Sawgrass Mills
Sales Associate:
June 2006 - November 2006
• Assisted every customer in my assigned zone.
• Sold shoes and accessories.
• Built the customers sales by adding a handbag or wallet.
• Made sure the store was recalibrated when assigned.
• Worked opening and closing shifts that involved time and effort making sure all shoes and boxes were in there assigned places.
EDUCATION: 2002 - 2006 High School: Stoneman Douglas High School
Graduated with Diploma May 2006
AWARDS: Certificate of Excellence from Express Inc.
Top producer award (Presidents club) for sales over 750,000 (816,000) exactly from Bloomingdales.
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