Customer Service Accounts Payable

Highlights of Qualifications:

• * years accounting: 4 years state and federal taxes, Collections and dunning process

• Auto Dialer Experience

• Verified and input A/P invoices daily.

• 6 years high volume call center

• Processed accounts payable checks.

• Mail and distributed accounts payable correspondence. Maintained accounts payable related files such as invoice, new and revised and vendor forms, recurring entries, & closed files.

• Analyzed and resolved outstanding vendor invoices/statements. Maintain good relations with vendors and respond to all inquiries.

• Worked with Prepaid Travel and Travel Advance Reconciliations.

• A team player will work on special projects .related duties as assigned and other assigned duties.

• Efficiently managed every accounting tasks handled over by team supervisors and completed tasks to satisfaction, accounts payable, accounts receivable , collections, account reconciliation and lockbox

• Advance knowledge on accounting practices, procedure billing, collections processing payments, and dunning process

• Years administrative: able to manage phones, maintain calendars/follow-up systems, e-mail, schedule meetings/rooms, equipment, and refreshments secure travel arrangements and submit expense reports as needed.

• Advanced communication skills in both oral and written

• Ability to prioritize work, solve problems and organize own time with minimal supervision; and to work in a confidential fast paced environment.

• Can accurately input information in a timely and efficient manner to include payments, files and records and reports according to company procedures

• Can perform moderate complex tasks related to non-complex, non-technical auto claims as directed with minimal supervision

• Know how to create presentations and documents utilizing basic grammar, spelling and format skills. This includes but is not limited to organization charts

Employment History:

IBBS Technical Support Representative10/2008- Present

• respond to requests for technical assistance in person, via phone, electronically

• diagnose and resolve technical hardware and software issues

• research questions using available information resources

• advise user on appropriate action

• follow standard help desk procedures

• log all help desk interactions

• administer help desk software

• redirect problems to appropriate resource

• identify and escalate situations requiring urgent attention

• track and route problems and requests and document resolutions

• prepare activity reports

• stay current with system information, changes

• and updates

Nationwide Credit Inc. Collections customer service 01-2006-to 08-2007

• Customer Service Faxed or mail copy of invoices and statements on account.

• Issued credit memos on billing disputes

• Skip Tracer over various internet sites and phone calls

• 3rd Party Collections

Independent Agent Life Insurance GA, Sales 05-2003 to 10-2006

• Sales over the phone and cold call

• Training on new products

• Account Payable / Accounts Receivable

• Educated public on life insurance product

Kohl’s Acworth, GA, Area Supervisor Personnel Operations 01-2001 to 05-2004

• Supervisor personnel Operations

• Cash office

• Conducted employee entrance / exit interviews

• Supervised 20 + people

• Maintained Human Resources files on employees

• Maintained and trouble shot computers and cash registers

• Key Holder

Columbus State University, Columbus, GA, Business Computer lab 05-1995 to 06-2000

• diagnose and resolve business programs for staff and students

• Verification to determine eligibility for students to enter masters programs for financial aid, documentation received by students and employees in a timely and efficient manner

• Trained other staff to use the program efficiently

• Facilitated and participated in conference calls with faculty and other departments

• Performed data conversions and repairs of customer data in order to meet specified program requirements

• Identified and resolved network and DCOM configuration issues

• Worked with research and development department on quality Assurance

• Created documentation on policy and procedures

Army medical and Civil Service

Various locations as a medical laboratory technician,

• Supervised over 30 troops in blood draws for up to a battalion

• Maintained medical records and gave various immunization’s and vaccines as needed

• Ongoing medical care to a Trop medical center for a battalion

• Helped to write and put together programs for Army Blood Medical labs

Computer:

• Adept in using QuickBooks, Peachtree, Quickens, SAP, Workforce, MS DOS,

• Expert in Microsoft Office Vista, XP and prior operation systems, internet

• Expert in Word, Excel, Access, PowerPoint

• Hardware and Software ,

Education:

• Georgia Highlands, Rome GA ABA (Associate of Business Administration) 2007

• Floyd College, Rome, AS (Associate of Science) GA Business, 2004

• Army Medical School, Fort Sam Huston Medical Technician

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