Project manager

RALPH E. WASNER

*** ******* *** ** - ********, WA. 98027 - H 425-***-**** - C 954-***-**** - ******@**.******.***

SUMMARY

A highly accomplished, innovative TOP INFORMATION TECHNOLOGY EXECUTIVE AND CORPORATE OFFICER with demonstrated expertise in:

DATA MIGRATION/APPLICATION CONSOLIDATION - COMPUTER OPERATIONS

NETWORK OPTIMIZATION AND ADMINISTRATION - CALL CENTERS DESIGN

DISASTER RECOVERY PLANNING - SYSTEMS AND PROCESS RE-ENGINEERING

VOICE/NETWORK SERVICES - IT SECURITY - DATA CENTER IMPLEMENTATIONS

APPLICATION/SYSTEM CONVERSIONS - SYSTEM INTEGRATIONS

STAFF TRAINING AND DEVELOPMENT

REGULATORY COMPLIANCE (SOX, SEC, HIPPA)

Resolves complex situations through comprehensive planning and superior programs, facilitating efficient production. Creates procedures to utilize resources effectively to increase savings. Builds strong relationships with vendors and business partners to generate new projects, enabling company growth. A forward-thinking leader who continuously drives organizational excellence and profitability.

TECHNICAL SKILLS

CRM: Clarify, Pivotal, Oracle, Informix, Siebel

ERP: PeopleSoft, SAP, Oracle, Siebel, Great Plains

HRMS: Siebel, PeopleSoft, Oracle, SAP

Web: PLSQL, WebLogic, Oracle iStore, Clarify, .net, Apache, MYSQL, PHP, SOAP

Databases: Oracle, DB2, Teradata, SQL, Access, Informix

Hardware Systems: Novell, Windows 2000, 2003, NT, Banyan 7, UNIX, GroupWise, Site Server, Banyan Vines, NT Based Servers, IBM 2C7, 2C7 Mainframe, P Series, AS400, HP 3000, Superdome, NonStop, 9000, Teradata, Solaris, Linux

Packaged Application Software: SMS, Exchange, Active Directory, VMWare, Accurev, Primavera, MOM, SharePoint, Project Server, Control M

Telecom Systems: Alcatel-Lucent, Avaya, Northern Telecom, Wireless systems, NEC with associated add-on solutions, such as Avaya based IVR solution, CSM, VoIP, Witness/Nice recording systems

KEY ACCOMPLISHMENTS

> Mergers and Acquisitions: Led seven corporate and IT transitions as well as chaired post acquisition committees. Contributed to acquisition team when Bell Canada acquired Teleglobe.

> Team Building: Spearheaded consolidation of five companies into a single team for Teleglobe. Relocated company to new corporate facility and circumvented possible loss of hundreds of millions of dollars in revenue.

> Remote Offices: Built IT organization for Euro Brokers with remote offices in 36 countries. Facilitated growth as a profit center through the development and marketing of several business systems to competitors/ customers. IT became the third largest profit center in the company generating $36,000,000 annually in profit.

> Disaster Recovery: Created disaster recovery and business continuity plans for two companies located in the World Trade Center. Executed plans during terrorist attacks and earned recognition as the single factor enabling ongoing company operations.

> Provisioning Systems: Developed Oracle based provisioning application, the application was purchased by Oracle and utilized as their standard for the provisioning system for telecommunication carriers at a cost of $6,000,000.

> Consulting: Collaborated with multiple leading companies regarding design of data and call centers.

EXPERIENCE

VAROLII CORPORATION Seattle, Washington

Vice President, Operations 2009-2010

Managed a team of six direct reports; Director of Operations, Director of Telecom/Transport, Manager of Database, Manager of Storage, Telecom Process Management, PMO. Budget responsibility of $25,000,000 with 6,000,000 of capital project expense. Responsible for redefining the business/support model to more closely match the needs of the business customers.

> Developed a best practice plan for effectively using the available infrastructure and people to deliver more robust and timely solutions to maximize the return on the investments in people and hardware.

> Designed and implemented a plan to collapse four regional data centers into two core data centers saving an estimated $4,000,000 in reoccurring cost. As a by-product of the process finished the integration of a 4 year old acquisition into the core business unit eliminating $3,000,000 in cost by collapsing redundant processes.

> Developed a support plan for Varolii that focused resources on supporting the customers instead of legacy internal processes. In conjunction with the sales organizations developed a plan that enhanced the 24/7 support plan and drove average resolution time down from 2 hours to an average of 20 minutes.

> Evaluated the Operations department to identify process improvement opportunities that would allow them to improve their SLA to their customers. Developed and implemented the processes and procedures necessary to allow the company to generate repeatable successes based on a solid execution methodology. In the first year the production instances downed from 347 in 2009 to 19 in the first half of 2010.

> Instituted a Migration from proprietary software to open source to lower the cost of software ownership and to bring the company more in-line with current application development conventions.

> In response to a need for expansion into the international market developed a Plug and Play data center approach that allowed for the deployment of a data center in less than four weeks. Deployed 14 sites in a three month period 8 in Europe, 3 in South America, and 3 in Asia/Pacific Rim.

> Championed the implementation of virtualization and capacity on-demand utilization of infrastructure. The new approach resulted in the retirement of 2100 legacy servers, recovery of 14 TB of SAN storage, and allowed for a zero cost implementation of a tiered storage solution.

> Migrated the message dispatch network from a TDM based solution with a maximum port density of 48 per server to a VoIP/SIP solution that allowed Varolii to increase the port density per server to 1500.

FAIRPOINT COMMUNICATIONS, INC. Charlotte, North Carolina

Vice President, Information Technology 2006-2009

Oversaw directors of IT development, operations, security, quality control/change management, facilities, networking as well as real estate senior manager, 207 employees, 260 contractors, with budgets of $104,000,000. Built IT department to support acquisition of Verizon landline services in Vermont, Maine, New Hampshire, covering 1,700,000 subscribers. Led technology activities, data recovery and business continuity planning, regulatory compliance, technology outsourcing, vendor relationship management, contract negotiation, property build outs, data centers, redesigning/redeploying key applications, cost savings.

> Designed and deployed a complete Telecom back office and support platform to support the operations of a new acquisition. The platform managed all the business interaction from the customer call center to billing through network provisioning and maintenance.

> Saved company $123,000,000 renegotiating contracts around reverse ramp reducing cost as company grew and controlling expense during initial growth phase.

> Championed IT business partner integration into major business units to generate business enhancing tools/applications to support business growth and to bring IT more in sync with the needs of the business.

> Reorganized acquired business network to point to three company Lattis points/deployed network monitoring platform to manage customer interaction.

> Authored and executed disaster recovery methodology using test/development systems as basic building blocks of plan, saving $94,000,000 over ten years.

> Designed/reused existing company building for the Disaster Recovery site and reduced the number of people necessary to support the Disaster Recovery plan.

> Designed and implemented a holistic dashboard for matrix management which allowed for real time drilldown into performance indicators to identify root cause of positive and negative indicators.

> Built scalable application platform for seamless integration of new acquisitions and painless migration methodology for importing data into common system platform.

> Designed plan for migrating 3500 employees and data from 300+ applications into exiting company systems over a six day period without disrupting any customer facing services.

> Implemented a skills evaluation process for the IT teams from the existing 18 companies and instituted a training program to help them move from the legacy application platforms to the new platforms.

> Spearheaded implementation of two stage development process to option benefits of small reactive internal development staff while optimizing use of structured outsourcing plan for more complex projects.

TRACFONE WIRELESS, INC. Miami, Florida

Senior Vice President, Information Technology and Chief Information Officer 2004-2006

Managed nine direct reports, 115 employees, 93 contractors, with budget of $49,000,000. Spearheaded IT/telecommunications department and ensured best-of-class IT systems supporting millions of customers. Oversaw data recovery/business continuity planning, regulatory compliance, technology outsourcing, vendor relationship management, along with contract consolidation/ maximization, and new property build outs, including data centers, redesigning and redeploying key applications, cost savings, as well as career pathing. Drove design of IT strategies and built scalable technology platform to accommodate future growth. Defined technology development practices to eliminate ad hoc processes.

> Contributed to $72,000,000 in total savings by renegotiating IT service and support contracts. Revamped procurement and contract processes for deployment across enterprise.

> Delivered $7,000,000 savings in hardware/software costs with projections of $33,000,000 in return on investment over five year period by redeploying CRM solution, integrating scalable solution for seasonal based business model.

> Redesigned the customer portal to be more user friendly. Before redesign the portal accounted for 15% of the company business and within 2 years it accounted for more than 72% of the customer interactions.

> Authored and executed disaster recovery/business continuity program to maintain company activity during Hurricanes Katrina/Wilma, despite losing electricity as well as connectivity to two locations. Achieved zero customer downtime.

> Redeployed Oracle ERP to align better with business needs as the organization shifted from a wholesale model to a retail model.

> Automated Order transaction process and slashed order transaction time from four hours to less than three minutes and eliminated 32 manual processes.

> Instituted a rigorous Change Management / Quality Control process that curtailed system downtime. Average downtime went from 73 days in 2003 to 23 hours in first year and less than two hours in second year.

LIMITED BRANDS, INC. Columbus, Ohio

Senior Director, Technical Services 2001-2004

Led senior managers of database tuning, telecom design, engineering support, technology enhancement, process improvement, network design, midrange design, Intel design, high-end design, POS enhancement, offshore support, 52 indirect reports, as well as 32 contractors, with budget of $93,000,000. Consolidated IT following merger of seven companies with unique system and application platform. Moved aggressively to lower IT costs. Directed profit and loss management, system consolidations, software and hardware migrations, disaster recovery/business continuity planning, engineering support, technology evaluations, contract negotiations, and staff mentoring.

> Architected three stage disaster recovery solution to realize the monumental business continuity insurance savings and $16,000,000 return on investment for stage one 12 months following implementation.

> Drove $21,000,000 savings by consolidating ERP and CRM applications to holistic platform, enabling cross-pollination between two robust enterprise applications as well as lowering vendor support costs.

> Selected PeopleSoft as HRIS system/deployed 170,000 employees, triggering $9,000,000 savings in first year.

> Generated $39,000,000 stock rotation cost savings by converting POS from nightly batch to active connection system. Enabled deployment of real time replenishment model to stores.

> Delivered $9,500,000 savings by lowering number of database administrators from 72 to 30 in 16 month time frame.

> Led acquisition/integration of three offshore companies as well as migrated systems to corporate infrastructure.

> Built company’s first N+1 scalable data center with emphasis on staged strategic growth.

TELEGLOBE TELECOMMUNICATIONS Reston, Virginia

Vice President, Information Technology (CIO of the Americas) 1997-2001

Directed the managers of support, facilities, security, the directors of telecom, systems development, assistant vice presidents of Canadian systems support, development, Canadian development, as well as 184 IT professionals at 73 locations, with budget of $50,000,000. Accepted mandate to resolve infrastructure problems for dysfunctional global IT environment, created IT group, built scalable software solution, and formed cohesive technology organization among disparate global IT sectors. Led IT and business systems to support the company business model, with lower technology costs, accelerated performance, as well as consolidation/modernization.

> Conducted due diligence and orchestrated acquisition of two companies, enabling business to expand product portfolio. Directed integration of companies into centralized IT infrastructure.

> Evaluated development platforms and implemented web based Oracle for ERP/financial functions, and CRM technology, triggering $3,000,000 in labor cost savings.

> Contained staffing costs by streamlining network support activities and upgrading IT back-office support systems.

> Presided over deployment of two fully redundant WANs with connectivity to multiple locations in core network to meet the needs of 4,000 national and 63 international locations.

ADDITIONAL EXPERIENCE

EURO BROKERS, New York, New York, Vice President, Information Technology (CTO), 1987-1997. Established global WAN system featuring rich disaster recovery program and linked to concurrent operations in global time zones, saving $170,000,000 during first World Trade Center bombing. Delivered $9,000,000 in annual savings by integrating voice and data networking as well as global local dial tone access private lines circuits. Identified neglected market, defined customer base, and built third largest profit center in company, delivering $36,000,000.

EDUCATION

UNIVERSITY OF HEIDELBERG, Heidelberg, Germany

B.S., Electrical Engineering and Computer Science, 1982

PROFESSIONAL DEVELOPMENT

Senior Management Training

Project Management I, II, III, IV

Long Distance Communication School

Security Systems School

LANGUAGES

Fluent in English, German, and Spanish.

PERSONAL

Married. Three children. Enjoys spending time with family.

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