Customer Service Medical Assistant

Ashleigh Fox

313-***-**** ***** East Outer Drive Detroit, MI 48224 ******@*******.***

Qualifications Summary

Medical Assistant program graduate, pursuing degree in mortuary science; actively seeking new challenges in a healthcare setting. Compassionate professional with strong communication, organization, and time management. Experienced in appointment scheduling, answering phones, and basic insurance coding; types 45 WPM. Able to develop rapport with children quickly and minimize their anxiety. Dedicated to safe workplace procedures and patient confidentiality; works well independently or as part of a goal-focused team. CPR and First Aid certified. Proficiencies include:

- Coding - Urinalysis - EKG - Throat Cultures - Sterile Technique

- Injection - Vital Signs - Hemoglobin - Pap Smears - Pregnancy Testing

- Autoclave

- Type 45+ wpm - Hematocrit

- Computer Savvy - Venipuncture

- Tray Setup - Glucose Testing

- Detail Oriented - Dosage Calculation

- Medical Records

Education & Certification

Pre-Nursing Curriculum in progress – Wayne County Community College, Detroit, MI, 2005-Present

Diploma in Medical Assisting – Everest Institute, Southfield, MI, 2008

CPR First Aid HIPAA

Related Experience

Medical Assistant – Thea Bowmen Community Health Center, Detroit, MI Present

• Prepare and assist in office procedures and administer shots and injections.

• Prepare treatment rooms for patients. Family practice; six doctors, three nurse practitioners

• Interview patients and record medical history.

• Take vital signs, administered inoculations and medications, and perform venipuncture.

• Clean and sterilize instruments; maintain sanitary conditions in exam rooms.

• Scheduled appointments; filed documents; processed and coded insurance paperwork.

Additional Experience

Home Health Care Aide– Home Care Assistance, Harrison Twp, MI 2010

• Care for physically impaired, Alzheimer’s and Dementia disease patients.

• Cook meals, Help with chores, and run some errands.

• Help with medication, getting dressed, and feeding.

• Make sure that the patient is well cared for and joy in service.

Direct Care Manager – Sunrise Senior Assisting Living, Troy, MI 2009

• Care for Alzheimer’s and Dementia disease patients.

• Clean and replace colostomy bags.

• Help with medication, getting dressed, and feeding.

• Make sure that the patient is well cared for and joy in service.

Customer Associate Head Cashier – Steve’s Soul Food, Detroit, MI 2011

• Operated cash register; balanced cash transactions at the end of each shift.

• Answered questions, resolved complaints, and provided excellent customer service.

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