Customer Service/Mail Clerk

Cheryl Smith

--------------------------------------------------------------------------------

** ********* ***** · Irvington, · NJ · 07111 · Cell: · 862-***-**** · *********@*****.***

Experience Adrianna Papell, LLCOctober 2006 - July 2007 Customer Service Representative/Allocation Kearny, NJ

· Main point of contact for all sales inquires regarding all Niteline purchase orders.

· Monitor status of orders by evaluating allocation order status, past cancel, and open status reports, liason between distribution and sales to resolve order problems, shipping questions and provide product information as needed.

· Establish and maintainan an effective relationship with sales representative to better service the customer.

· Alert distribution of orders reaching ship dates, order changes, discrepancies, and cancellations for expeditious shipments.

· Processed returns and credit memos.

· Reported all escalated problems and issues to manager and supervisor.

Elie Tahari, LTDAugust 2003 - October 2006 Allocation Millburn, NJ

· Main point of contact for all sales inquires regarding purchase orders.

· Monitor status of orders by evaluating allocation order status, past cancel and open status reports.

· Liaison between distribution and sales to resolve order problems, shipping questions and provided product information as needed.

· Establish and maintain an effective relationship with sales representative to better service the customer.

· Alert distribution of orders reaching ship dates, order changes, discrepancies, and cancellations for expeditious shipments.

· Reported all escalated problems and issues to manager and supervisor.

· Process all sample orders being shipped to New York Showroom.

· Processed and invoiced all import accounts shipping to Canada, Hong Kong, Los Angles, Japan, Europe, United Kingdom and maintained shipping documents for proof of delivery.

· Invoiced for Elie Tahari,LTD, Kulson, and Theory on a daily basis.

Bayer HealthcareOctober 2007 - Present Administrative Assistant Morristown, NJ

open mail on daily basis

Run and process letter batch on a daily basis

File complaints correspondences

Check all websites are working properly

Process product returns, run product summary and enter in consrail database, ship product returns to perspective warehouse and record tracking numbers.

Separate revised labels

Ship Telerx mail on a daily basis

Distribute mail for consumer relations

Ship all citracal products to consumers

Education Central high School High School

Business Newark, NJ

Qualifications: Excellent administrative and secreterial skills, strong communications, organizational skills, ability to prioritize and manage multiple tasks, strong interpersonal skills and team player, computer proficient ( Word, Excel, PowerPoint, Outlook 2000, AS400, Adminstrative Plus, Internet, Plublisher 2000, and Blue Cherry System, and type 30wpm.

Contact this candidate