CARMEN HAINES

Address: **** ****** *****, ******, ***** 75218

Phone: 214-***-****

E-mail: ojf9p9@r.postjobfree.com

SENIOR BUSINESS ANALYST ~TEST MANAGER

QUALIFICATIONS PROFILE

Remarkably astute, detail-oriented, and solution-focused professional, with progressive experience and expertise in the establishment of technical vision and analysis of tradeoffs between usability and performance needs coupled with hands-on test management background. Equipped with strong analytical and management skills, complemented with solid understanding on the proper interpretation of customer business needs as well as the translation of business needs into application and operational requirements. Demonstrate effectiveness in overseeing functional and structural testing of systems and interfaces, across multiple environments while driving innovation in technology, tools, and processes to increase efficiency. Perceptive and articulate in developing business and technology solutions, and in identifying root causes of issues while creatively utilizing limited resources.

CORE STRENGTHS

Business Analysis and Implementation Test Planning and Automation Problem Identification and Solution

Testing Methodologies Processes Risk Analysis and Management Strategic Planning and Analysis

Project and Operations Management Software Quality Assurance Leadership and Development

Application and Production Support Business Process Optimization Customer Relation Management

CAREER HIGHLIGHTS

- Manually worked on unbillable records; examined data and discovered incorrect programming value that caused the problem

- Contributed in receiving unbillable value by the modification of code, enabling accurate input of records

- Played a lead role in testing reports to ensure functionality of system through the developed test script

- Streamlined processes to ensure correct data flow in all interfaces; identified 35% failed data transfer and implemented changes to have 100% match on the data

- Received an Army Achievement and Good Conduct Medals from the US Army for exceptional service

PROFESSIONAL EXPERIENCE

YOH COMPANY (NOKIA NET) - IRVING, TX

Consultant – Quality Assurance Tester (Special Request) 2011-2012

Consultant – Quality Assurance Test Manager 2009-2011

Consultant – Quality Assurance Test Engineer 2007-2009

Consultant – Business Analyst 2006-2007

Consultant – Quality Assurance Test Engineer 2004-2006

Business Analyst

- Capitalized on industry expertise in identifying, documenting, and consolidating requirements for projects; appropriately transforming business requirements into system requirements for the Development and Quality Assurance teams

- Guaranteed timely and efficient attainment of business needs through proactive communication and collaboration with external and internal customers

- Elucidated and evaluated high-level information into details gathered from multiple sources to present operative solutions to business issues

- Rendered keen oversight to the entire business phase to develop proposals for needed modifications on existing systems and future state systems based on business needs

- Ensured technical compatibility and business process standardization with current and future state technological systems by closely working with developers, testers, and end users

- Prepared and conveyed presentations for existing and new customers on product usefulness

- Developed effective instructional materials and provided exemplary training to end users and external customers

- Led the successful execution of new data warehouse for testing applications as well as the replication process

- Performed necessary visits to regions to directly interface with customers for accelerated progress on issues, training needs, and support requirements

- Employed superior technical acumen to assist the Support Team in handling and resolving threatening concerns for customers, such as firewall issues with browsers and Windows updates

Quality Assurance

- Prepared well-written test approaches and test plans along with entry and exit criteria documents and schedules used for all SOX audits

- Performed comprehensive review on requirements and technical design documents while creating a gap analysis and traceability matrix

- Arranged meetings to review and close issues or clarify requirements through accurate identification of possible issues prior to development

- Utilized Quality Center 10 in developing test scenarios and test scripts

- Formulated and uploaded requirements, test scripts, and defects to Quality Center for team members without access to the network

- Developed the Test Scope and Master Data Definitions documents in partnership with the Project Team and business users; organized approval meetings with stakeholders

- Ensured proper maintenance of test scope and master data definition documents, and received stakeholder approvals for any change during the project test phase as required by SOX

- Oversaw the entire phase of Quality Center to make necessary modifications or create new lists and define required fields and other tasks

- Employed multiple tools in producing reports as requested by the business

- Managed and coordinated the needed project testing for various countries while working in their time zone

- Led efforts in reducing errors and achieving overall success by organizing schedule of environment synchronizations for project testing in collaboration with service managers, program managers, developers, and deployment managers

- Applied best practices in managing the process for approval to access the QA environment

- Developed various training manuals for applications, such as user guide for field engineers using new applications along with a more in depth training manual for future QA testers

- Worked closely with team in implementing all new platforms for the web-based application

- Made use of Quality Center in recording all identified defects within the code for each platform upgrade

- Conveyed information on the impacts of each defect and recommended possible solutions during weekly meetings with vendors, development teams, program manager, and other support staff

- Tested new functionality of code in integrated systems using specific testing data for each test script

VARTEC (FORMERLY EXCEL) - CARROLLTON, TX

Senior Quality Assurance Testing Lead 2001-2004

- Provided continuous leadership and guidance to the Project Test Team; delivered incomparable training and support to facilitate completion of assigned tasks

- Completed test documentation, reported project status, and gathered sign–off for test documents

- Made use of knowledge obtained in enterprise-wide requirements definition to assess and provide recommendations for functional requirements on new projects

- Reviewed and evaluated technical design documents to assure proper mapping of requirements while identifying gaps

- Established and executed test scenarios to the project functional and business requirements for integration, user acceptance, and regression testing

- Initiated data gathering for testing purposes, including account setup files, call detail records for mediation, data tracking spreadsheets for manual account installations, and other essential data to complete a thorough test

- Utilized UNIX in executing CDR processing to ensure the correct usage types were applied to each call detail record

- Monitored the complete removal of headers and trailers during processing, and presented files according to systems necessary to receive them

- Prepared needed invoices for Arbor and Unicorn billing systems; administered and ensured the accuracy of rates, products, invoice formats, customer information, headings, totals, subtotals, and amounts listed

EARLIER CAREER

EXCEL COMMUNICATIONS - ADDISON, TX

Project Manager 2000-2001

Billing Quality Assurance Test Lead 1999-2000

PRO-PLACEMENT/EXCEL - DALLAS, TX

Reporting and Issue Resolution 1998-1999

LEATHER CENTER - CARROLLTON, TX

Data Processing and Help Desk Manager - AS400 1997-1998

CITIZENS NATIONAL BANK - NORWALK, OH

Secretary to the Vice Presidents 1996

PEPPERIDGE FARMS - WILLARD, OH

Factory Worker 1987-1995

UNITED STATES ARMY - FORT SILL, OK

Operations Clerk 1984-1987

EDUCATION

Coursework in Accounting I & II, Cost Accounting, Computerized Accounting, Microcomputers I & II, Management I, Business Math, Analyzing Financial Statements, Consumer Lending, and Chemistry (Dean’s List–GPA: 3.68)

NORTH CENTRAL TECH COLLEGE - MANSFIELD, OH

PROFESSIONAL TRAINING

Tririga – Level 1 Workplace Management Software, Billing 101 and Communicating with Diplomacy and Tact, Certified and Background Screened Notary Signing Agent – State of Texas, Notary Public – State of Texas

COMMUNITY INVOLVEMENT

Volunteer Tri-Community Ambulance Service - Greenwich, OH

Emergency Medical Technician | Ambulance Driver

TECHNICAL ACUMEN

MS Office Professional/2000/2003/2007/2010, Message Processing Systems (MPS), MS Outlook, Lotus Notes, Windows NT/98/2000/XP/7, SQL Advantage, SQL Plus, UNIX, Mainframe, World Wide Web, Arbor Billing Systems, Vantive 8.1 CARE Systems, ECCO to Arbor Interface, Arbor Processes (COM, MCAP, CAP, BIP, BIF, RepStat, Journals), CA Unicenter, EMI, Remedy ACT!, Quality Center 6-10, Unicorn Billing Systems, Putty, TOAD 8.0, Exceed, Hummingbird Explorer, CRM, MS Project 98/2000, Macromedia Captivate, Business Objects Client and Business Objects InfoView, Same Time Connect, Net Meeting, ClearCase, PFE and Snag it, DOCLIB (Document Library), Kleopatra, MFT (Managed File Transfer), Microsoft Lync, Live Meeting, SAP

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