Technical Support Customer Service

BRANTAVIS WILLIAMS

Atlanta, GA PH: 404-***-**** email: *********.*.********@*****.***

Technician Specialist

ACHIEVEMENTS, SKILLS, AND ABILITIES

• Proven ability to diagnose, troubleshoot, and resolve technical problems.

• Quick learner with strong working knowledge of software, hardware, networking, operating systems, cabling, electronic devices, and security applications.

EDUCATION

Atlanta Metropolitan College, Atlanta, GA

Associates of Science Degree in Computer Information Systems

TECHNICAL QUALIFICATIONS

Operating Systems: Windows 98/2000/2003/ME/XP/Vista/Windows 7

Software Applications: Microsoft Office 2003/2007/2010Macromedia Dreamweaver, Data Entry, Lotus Notes, Oracle, Siebel Call tracking, Acro Database, Active Directory, SharePoint

Technical Support: LAN/WAN, TCP/IP, VPN, various user experience issues, Network Routers, Virus/Spyware Removal, PC repair and upgrades. Cabling, Network printers, scanners, fax machines, electronic devices, PLC (programmable Logic Controllers), VOIP (Avaya voice technology)

Programming Languages: HTML, ASP, Java, C++, Visual Basic

PROFESSIONAL EXPERIENCE

VETS Contracting, Inc

1200 Sardis Lane

Warner Robins, GA 31088

Service and Installation Technician/ Contractor

• Installed and provide service for desktop PC’s, laser printers, Dot-matrix printers, scanners, and fax machines.

• Provided technical support by troubleshooting network systems & components (i.e., routers, hubs, switches, cabling, IP addressing, etc.)

• Repair/replace point-of-sale equipment (i.e., keyboards, receipt printers, monitors, cash drawers, POS displays)

• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting, etc.

• Provided technical support for Windows OS 98/2000/2003/XP/Professional/Windows 7, etc.

• Installed and uninstalled garage door openers, ovens, stoves, dishwashers, refrigerators, and other electrical appliances.

Accomplishments

• Opportunity of gaining more experience in technical support including troubleshooting, parts replacement, and hardware/software support.

Hotwyer Electric, L.L.C.

7228 Brittany Way

Douglasville, GA 30134

Electrical Apprentice

• Reading and interpreting wiring diagrams, blueprints or floor plan details, and schematics.

• Installing circuits, fixtures, electrical outlets, breaker boxes, panels and other electrical equipment under NEC standards

• Provided support for Residential, Commercial, Structured Wiring, Security, CCTV, Satellite, Voice & Data, Access Control gateway systems, Etc.

• Programmed and provided technical support for various electronic/electrical devices and PLC (programmable logic controllers).

• Provided support by troubleshooting electronic devices by using electrical testing devices such as multimeters, voltmeters, ohmmeters, and oscilloscopes.

• Repaired and troubleshoot electrical systems AC and DC, relays logic, power 120 to 480Vac, transformers, sensors, etc

Accomplishments

• Obtained hands on experience with high/low-voltage inside wiring/cabling, and working in an electronics environment.

Equifax

1100 Abernathy Rd. Suite 300

Atlanta, GA 30328

Tier II Help Desk Support/ Customer Service

• Provided Tier II technical assistance via phone and email for business customers and internal users.

• Resolved customer’s technical issues with daily used software applications on websites provided by company.

• Programs used: Oracle, Acro, Siebel, Lotus Notes, Hummingbird, SharePoint, Certegy, etc.

• Performed network administration functions, setup network user accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory.

• Responsibility of taking support calls from all users, tracking all calls in Siebel system, follow up with users on tickets; technologies include basic Intel PC/Microsoft OS troubleshooting, VPN, Active Directory, and MS Office apps.

• Provided help desk support for over 300 clients.

• Prepared and maintained necessary paperwork related projects undertaken by the organization.

Accomplishments

• Became more experienced with the way different software applications work and how to troubleshoot them.

CADUCEUS OCCUPATIONAL MEDICINE

Atlanta, GA

Desktop Support/Internship

• Operate as service point-of-contact for IT support, helping to diagnose, troubleshoot, and resolve.

• Assisted in programming/troubleshooting operating systems for all Windows OS 98 and above for multiple workstations.

• Provided daily technical support for e-mail, network, connectivity, telecommunications, VOIP, peripheral equipment, and system maintenance. Set up computers and install software.

• Provided technical support in installing network printers, scanners, and fax machines

• Provided system security for multiple desktops and PCs’ by running virus/spyware removal.

• Installed hardware, applications, maintains LAN/WAN /wireless networks, support remote access users, develop documentation.

• Responsibility of updating all end users computers with new software, patches and files.

• Load new or update software and systems on existing equipment.

• Provided password reset as a network administrator to multiple internal users through Active Directory.

Accomplishments

• Hands-on experience in the IT field while attending school.

PEPSI BOTTLING GROUP

1480 Chattahoochee Ave.

Atlanta, GA 30318

Merchandiser/Sales

• Provided technical maintenance on company vending machines using electrical testing devices such as digital thermometers, multimeters, voltmeters, ohmmeters, and oscilloscopes to make sure machines were operating correctly.

• Provided maintenance to vending machines by periodically cleaning refrigeration condensers, lubricate mechanical parts, and also adjust machines to perform properly.

• Travel to different store locations to restock shelves and vending machines with company products, and also set up displays.

• Use hand-held computer device to take inventory on products stored in customer’s stockrooms and vending machines, also used device to order new products to come in.

Accomplishments

• Sharpened customer skills by assisting a diverse set of clients.

References Provided Upon Request

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