Instructional Designer

ANNE LOUISE B. LARSON

** ****** ******, **** *******, NJ. 07480 - 973-***-****

CAREER FOCUS: Consultant l Facilitator: Instructional Design, Project Management

QUALIFICATIONS SUMMARY

• Sales, customer, technical and performance management training expertise.

• Customer and end-user needs analysis.

• Curriculum design and development using the ADDIE model.

• Facilitating Train-The-Trainer workshops ensuring Trainers gain essential knowledge and effective use of system.

• Effectively convert technical information into professionally designed and effective learning programs.

• Team player, results driven, and responsive.

• Demonstrated strengths in computer and online-systems literacy.

• Meets target deadlines consistently.

• Problem solving based on implementing effective business solutions.

• Strategic thinker who conceptualizes the ‘big picture’ and recommends opportunities for improvement.

CORPORATE EXPERIENCE

MERCEDES- BENZ USA 2005 – 2009

Case Manager, Customer Assistance Center

• Resolved customers’ executive complaints on behalf of corporate President

Education Specialist

• Facilitated New Hire, Performance Management, and Workplace Harassment Awareness training.

• Developed and designed technical user manuals for Learning Management System (LMS)

AT&T CORPORATION 1992 – 1999

Sales Training Manager - Collaborated with executives to clarify evolving business strategies in a new management organization.

• Designed training program to commercialize internal products and services for AT&T’s external clients.

• Managed consultants who designed a corporate Value Proposition and Strategy for 100 sales executives to attain sales quota of $5 Billion in 5 years (“5 in 5”).

INDEPENDENT CONSULTING EXPERIENCE

INDEPENDENT TRAINING/PERFORMANCE CONSULTING

ADP 2011

Instructional Designer - Designed and developed webinar for clients in Major Accounts’ market segment.

Realogy Corporation 2010 - 2011

Instructional Designer – Enhanced curriculum and Book of Business for Brokers, Managers, and Sales Associates at Coldwell Banker Real Estate, LLC.

ANNE LOUISE B. LARSON

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REALOGY CORPORATION (CONTD.)

• Designed and developed video scripts and supporting step-by-step guidebooks for eMarketing tools and new online Customer Satisfaction Survey Program

INDEPENDENT TRAINING/PERFORMANCE CONSULTING 1999 – 2005

• Hewlett Packard North America – Managed research of intranet sites to design and develop a more compelling set of resources worldwide to support Leaders and Learners in attaining their corporate objectives.

• The MONY Group - Developed navigational tool to online resources for new Financial Sales Professionals nationwide.

• Schering-Plough – Role player in assessment center for a Fortune 50 company in order to determine leadership potential of field sales personnel.

• Johnson & Johnson – Role player in assessment center for a Fortune 50 company in order to determine leadership potential of Information Systems candidates.

• Innovative Management Solutions – Developed answers to FAQ’s received by customer service help desk in telecom industry.

• VOLT – Projects for a Fortune 50 company in Executive Education, Web Content design, career management, and Curriculum Design.

• The Prudential Insurance Company of America – Projects in Distance Learning, Professional Development, and Project Management for new Finance Professionals

EDUCATION & CERTIFICATES

• Langevin Learning Services - Instructional Designer/Developer

• International Institute of Learning - Project Management, New York University - Corporate Online Train- the- Trainer

• Attended Caldwell College, Caldwell, NJ 1999- 2003 Major: Business Administration (3.5 GPA)

• Attended Bergen County Community College, Paramus, NJ – Major: Psychology – (3.8 GPA)

PROFESSIONAL AFFILIATIONS

American Society for Training & Development, Northern New Jersey Chapter

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