Project Manager Management

Tereather Lincoln

*** ********* ******, **

Washington, DC 20032

Home: 202-***-****, Mobile: 202-***-****

Email: tereather. *******@*****.***

SUMMARY

Having worked in the records management field for over 10 years, acquired a solid working knowledge, as well as a broad range of skills and experience such as spear heading training projects and developing training modules in records management. Served as both Team Leader and Supervisor of eleven employees; provided guidance/instructions to enhance production quotas, as well as resolving work-related problems. Demonstrated strong leadership and sound judgment to promote team building and team spirit to improve procedures and increase work production. Have years of experience in document management to provide professional research, analyses, document scanning, imaging and preparation in both the private and government sectors. Top Secret Clearance.

EXPERIENCE

Senior FOIA Analyst March 2011 - Present

(U.S. Department of State- Office of Information Programs and Services)

•Analyzes and processes information access requests: FOIA, FOIA Referral, Privacy, Privacy Referral, Mandatory and other (foreign governments).

•Utilizes the information Document Managing System (FREEDOMS) to track and update cases to ensure accuracy and completeness.

•Initiates searches in the State Archiving System (SAS) to locate electronic records (cables and written correspondence) in response to FOIA/PA requests.

•Prepares electronic taskers to initiate searches of bureaus, offices, and posts active and retired files to retrieve responsive material

•Reviews all new FOIA/PA requests to determine the scope of the request; prepares correspondence to requesters and other federal agencies and foreign governments; adheres to Department regulations to secure all classified materials; and maintains FOIA/PA requests case file organization.

•Conducts quality control of final outgoing packages to protect organizational integrity and prevent unauthorized use of misappropriated of sensitive and classified material.

•Serves as a FOIA/PA representative and participated in regarding complex issues in discussions in which the purpose was to plan, coordinate, make recommendations or consult on work efforts or to resolve specific business problems.

Records Analyst/Project Leader January 2010 –Jan 2011

United States Agency International Development (USAID)

for DKW Communications

•Organized electronic records system to ensure conformity with records retirement policy (502 policy and the USAID retirement disposition schedules).

•Segregated an assortment of retired records by the assessment number for future identification and retrieval.

•Measured and recorded the volume of records to be reorganized, stored, retired or destroyed.

•Prepared monthly reports on records management activities (i.e., meetings, staff issues, and statistical data on records inventory and records mailbox actions).

•Served as a FOIA/PA representative and participated in regarding complex issues in discussions in which the purpose was to plan, coordinate, make recommendations or consult on work efforts or to resolve specific business problems.

Records Management Analyst October 2009-Dec 2009

Department of Defense Joint Improvised Explosive Device Defeat Organization (JIEDDO)

for Zimmerman Inc.

•Spearheaded records management training program for the Office of the Director, Chief of Staff, Human Resources, Engagement and Facilities; established electronic training modules to correspond with the NARA training manuals for approximately 500 employees.

•Evaluated approximately 150 record requests for both hard copy and electronic records per week; reviewed record disposition schedules to locate and retrieve requested records; provided lot and box numbers to requesters (domestic and foreign) upon request via regular mail or email.

•Reviewed and determined appropriate disposition of records accordance with JIEDDO’s AI15. (Administrative Instructions for records disposition schedules).

•Served as a FOIA/PA representative and participated in regarding complex issues in discussions in which the purpose was to plan, coordinate, or consult on work efforts or to resolve specific business problems.

Team Leader Records Management Specialist, February 2009 – Oct 2009

Computer Temporary Incorporated, Federal Bureau of Investigation

•Served as Team Leader for 7 staff members; trained staff on NARA standards and procedures for organizing and preparing retired files for shipping to NARA which resulted in a 50% increase in production; reviewed record disposition schedules; utilized standardized electronic record management techniques; reviewed daily statistical reports to ensure record quotas were met; managed time and attendance; conducted weekly staff meetings; and provided briefings to Project Manager on a daily operations.

•Served as Team Leader in FBI archive shop; researched and retrieved records by case number and/or alien name; filed records alphabetically to be boxed, stored, and transferred to NARA; trained staff for this project which increased production rate by 50% (approximately 500 paper records were retrieved for retirement per day).

•Served as a FOIA/PA representative and participated in regarding complex issues in discussions in which the purpose was to plan, coordinate, make recommendations or consult on work efforts or to resolve specific business problems.

Supervisor, April 2008 – Nov 2008

So Bran Incorporated, Fairfax, VA

•Supervised eleven employees in day-to-day operations at a classified mail screening facility

•Ensured proper mail screening and processing according to company protocol

•Signed for receiving and releasing of mail packages

•Screen incoming mail against chemical, biological, radiological, nuclear, and/or explosive threats

•Provided Quality Control to ensure accurate processing of mail and packages

•Inventoried and maintained the supply room and distributed supplies as needed

CSA/Mail Sorter, September 2003 – Apr 2008

Pitney Bowes Management Services, Capital Heights, MD

•Answered initial phone call from customer having technical support issues

•Responded to e-mails from customer to add/delete/change information linked to their

account

•Resolved service issues; routing more complex issues to the appropriate office

•Checked the status of requested packages through the TAV/ASM system, locating the packages and ensuring the proper handling to reach destination

•Resolved basic technical issues that relates to navigating the TAV/ASM system to approve packages for their office within a defined process

•Documented results of customer contacts for timely follow ups to ensure prompt solution of operations and technical issues

•Generated a daily report for all mail that has been accounted for

•Maintained and operated the mail processing area

•Sorted and pitched mail by organizational elements and names sort various sections and prepared for delivery

Legal Scanning Assistant, October 1990 – Sep 2003

Wolpoff & Abramson LLP, Rockville, MD

•Provided clerical and technical support of Administrative Law Attorneys

•Processed cases filed under Titles II, XVI, and XVII of Privacy Act

•Reviewed and analyzed medical and legal documentation, composed correspondence, and requested consultative examinations

•Maintained follow up systems, scheduled cases for hearings, prepared notices of hearing and contractor invoices, responded to inquiries from the public

•Set up equipment and computers to assist in the training of support staff

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