SAP Project Manager
Resume:
TANYA JONES
Philadelphia, PA 19131
*****.*******@*****.***
SUMMARY
Nine years experience within the bank item processing Financial Services Field. Covered two positions saving the company significant expenses in overhead, trustworthy and reliable with confidential/sensitive information. A self starter with high energy, initiative, adaptability, and diligence. Strong team player, and equally proficient working independently.
PROFESSIONAL EXPERIENCE
Fiserv Item Processing, Norristown, PA 2003-2008
Receiving/Shipping Lead 2006-2008
• Received, scanned, processed, documented, transported, opened, organized and distributed incoming mail/packages to various departments.
• Handled all calls to dispatchers ensuring accuracy of proof work, tardiness and complaints.
• Cleaned up department’s database and files which resulted in reduced operating costs for the company.
• Process, packed, and shipped outbound orders as requested to appropriate persons or locations applying and made address labels as required.
• Utilized excellent customer service skills to achieve high degrees of client satisfaction.
• Trained coworkers and new employees in regards to policies and procedures, cross-trained in all departments.
• Completed nightly report of branch operations missing work and provided it to management.
• Inspected incoming work for proper quantities, damaged, or missing as defined on courier’s manifest.
• Created and maintained a logbook for records of all received and shipped transactions.
• Traced, tracked, and resolved mail problems with local courier services, DHL, and FedEx.
• Performed logging, transmission, receipt and timely distribution of faxes.
• Arranged alternative courier or shipping services to meet customer requirements.
Research/Prep Assistant 2004-2005
• Removed paperclips, all bands, staples, opened proof bags, and organized work in trays for Proof Operators.
• Checked work for encoding errors, missing account numbers, trans-codes, and non-keyed items.
• Accurately batched and submitted work to be processed on fine sort/imaging machines to meet deadlines.
• Recognized and performed duties which needed to be completed without direct instruction.
• Located and withdrew file materials or information from records to meet the needs of users or staff.
Error Corrections Clerk 2003-2004
• Balanced and corrected errors found on transactions processed by the proof area and tellers.
• Inspected and verified numbers, dates, signatures, and other components found on bank transaction forms. Recorded and adjusted suspense items in accordance with service contracts.
• Handled the set-up of microfilms for overview of discrepancies from the Proof Department.
• Wrote correction tickets, photocopied, and faxed documentation to clients to resolve out of balanced items.
Banc One, Norristown, PA 1998-2001
I.R.S. Mail Clerk
• Received, opened, and sorted tax returns by hand or machine to be distributed for processing.
• Prepared and packaged tax returns for U.S.P.S. pick-ups within scheduled timeframes.
• Capable of making quick and accurate decisions that met production and quality standards.
• Maintained records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence.
• Fully operated, cleaned, and maintained all mail and shipping equipments.
• Performed quality checks on outbound mail.
Children’s Hospital of Philadelphia, PA 1995-1997
Radiology File Clerk
• Pulled and filed films and jackets, delivered and retrieved jackets to and from appropriate locations.
• Maintained tracking system for timely return of released films and records.
• Monitored workflow of active files, ensuring jackets and recent films are available and hung in sequence based on type of examination ensured timely completion for Radiologist’s viewing.
• Performed clerical duties which included: answered multi-line phones, handling patient inquiries, concerns, relaying messages, and transferring calls.
• Handled busy patient flow including registering patients and preparing their medical files.
EDUCATION & TRAINING
Overbrook High School, Philadelphia, PA
High School Diploma
University of Pennsylvania, Philadelphia, PA
Job training course completed, certificate
Right Management, Philadelphia, PA
Career Management Consultant Services
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